Collections Officer

JOB DUTIES AND ESSENTIAL FUNCTIONS

1. Collection Efficiency
   • Conducts daily collection activities (e.g., field visits) to resolve and prevent account delinquency
   • Maintains an efficient and updated record of status of collection efforts
   • Maintains proper recording and documentation of field expenses to monitor and track operational expenses
   • Assists in the filing of collection cases (as needed)
2. Prepares monthly collection and delinquency account reports and initiates and/or makes recommendations for remedial actions.
3. Keeps the collection team informed of critical issues that may affect operations.
4. Works with Collections Supervisor in setting and meeting collection goals and strategies.

1. Customer Relationship Management
2. Engages clients and attends to their inquiries according to company's customer service standards.
3. Advises clients of necessary actions and strategies for debt repayment.
4. Suggests ways to improve customer service practices based on day-to-day client interactions in the branch.