We are seeking a reliable and organized General Admin Virtual Assistant (VA) to support our team with administrative, operational, and customer service tasks. The ideal candidate should have a strong background in general administration, experience in customer care, and familiarity with basic bookkeeping (Xero) and operational platforms (3PL, Shopify). Training will be provided for specific tools, but a proactive attitude and the ability to work independently are essential.Key Responsibilities:
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General Admin Support:
- Manage and organize email inboxes, ensuring timely responses and prioritization of key communications.
- Arrange and coordinate travel schedules, including flights, accommodations, and related logistics.
- Maintain records, schedules, and task management via tools like Trello and Google Docs.
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Bookkeeping/Invoice Recording:
- Match account records and track invoices in Xero (no formal bookkeeping required, just invoice and record-keeping).
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Customer Care/Support:
- Provide exceptional customer support via email, addressing inquiries, resolving issues, and ensuring customer satisfaction.
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Operations Admin (3PL):
- Assist with day-to-day operations using Ship Bulb (training provided).
- Manage order processing and fulfillment for consumer products through Shopify, ensuring accurate and timely delivery by linking with the 3PL platform.
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Shopify Store Management:
- Support the management of our Shopify store by updating product listings, coordinating with the 3PL platform for shipments, and handling customer order issues.
Requirements:
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Experience in a virtual assistant role or similar administrative role.
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Proficient in Xero for basic invoice recording and matching accounts.
- Experience with Trello and Google Docs for task and document management.
- Familiarity with Shopify and 3PL platforms (Ship Bulb experience is a plus, but training will be provided).
- Excellent written and verbal communication skills, particularly in managing customer support.
- Strong organizational skills with attention to detail.
- Ability to multitask and manage time efficiently across tasks.
- Willingness to work within London’s BST time zone for overlap.
Preferred Skills:
- Experience in eCommerce, especially with Shopify and fulfillment processes.
- Customer service experience, particularly in handling emails and resolving queries.
- Ability to adapt to new platforms and processes quickly.