DescriptionJPMorgan Chase is a leading global financial services firm with assets of $1.1 trillion and operations in more than 50 countries. The firm is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management, and private equity. Under the JPMorgan, Chase and Bank One brands, the firm serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients.
As a Payment Lifecycle Manager II within EMEA Core Cash operations, you are expected to lead high-impact initiatives on People, Process and Technology with senior leadership visibility.
Job Responsibilities:
- Manage the day-to-day Operations for Global ACH, Auto FX, EU Wires and Charges
- Understands and knows how to process different SWIFT message types (such as MT103/202/199/299/191/110) and Payment Clearing systems..
- Collaborates with global partners to meet client deliverables with a high level of urgency and accuracy
- Meet and exceed Key Performance Indicators as documented in the Performance Management Objectives
- Conduct regular review of processes and help analyze system infrastructure to determine gaps or opportunities for productivity
- Implement Mumbai-Bournemouth-Manila key strategies
- Engage with all directs and team members and drive people agenda initiatives
- Foster a high performance environment to meet performance objectives and client expectations
- Manage and execute complex projects and ensure that project deliverables are met with the appropriate due diligence
- Work with a team of stakeholders across multiple groups including the front office, product development, core operations, technology, Client Service partners on ECCO-wide initiatives
- Follow industry-leading technology trends and recommend strategic implementation for the benefit of the businesses
- Provide transparency to management through project governance by ensuring deadlines are met, strategic initiatives are delivered, and strong adherence to risk mitigation
- Identify and facilitate issue resolution and escalate where applicable
- Participate in meetings at the operational and project level
- Support business units in the execution of acceptance test plans for a successful implementation
- Represent team in key senior Project Delivery meetings
- Produce summary presentations and overview materials for program stakeholders
- Understand resiliency planning and ensure successful resiliency testing results
Required Qualifications, Skills and Capabilities:
- Minimum 3 years of experience in Operations at a managerial capacity
- A track record of involvement in change program implementing new business processes and controls
- Strong understanding of the Payment/ Cash transaction lifecycle, SWIFT messaging standards and Auto Clearing House
- Good balance between analytical skills and interpersonal skills
- Ability to face off to very demanding stakeholders, can provide clear, well-reasoned answers to questions;
- Problem solving skills to identify, understand and address operational and technical issues