Software Technical Analyst

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
• Retirement savings benefit
• Rewarding culture that values wellness and well-being
• Performance Bonus
• Global network of industry experts
• Extensive training resources

Job Description:

We’re looking for a Software Technical Analyst to join our COO - Automations team at MBPS. In this role, you are expected to provide assistance during development period, migrate codes and be the point person during warranty period.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

• Strong analytical and problem-solving skills
  a. Be able to evaluate the impact of potential process or project interventions in terms of benefit and feasibility.
  b. Proactively identifies trends, patterns, and opportunities for improvement.
  c. Proactively finds solutions on their own by networking and creating good relationships with people outside the org.
• Continuous communication and proactivity
  a. Be able to identify and suggest new ideas to the team that would help us support our business partners more effectively and efficiently.
  b. Be proactive in their role to anticipate needs and challenges of the project and team.
  c. Be a good multi-tasker and handle multiple tasks/projects at the same time.
• Propose and complete team efficiency initiatives (process improvements) that provide real value.
  a. Identify an internal process that could be optimized/improved (this can include creating/updating documentation).
  b. Creating a project plan with milestones and be responsible for managing project expectations.
• Positive participation in hiring and onboarding new members to the team.
  a. Participate in new candidate interviews and assist with resume screening process.
  b. Prepare relevant questions that could help management properly measure the experience of a candidate.
  c. Participate and assist with creating training plans and training new team members.
• Mentorship/Leadership.
  a. Be proactive with scheduling meetings with lower tier analysts on the to share their knowledge and help others grow, which will help build leadership skills.
  b. Effectively and professionally represent the team in all meetings

Qualifications:

• Bachelor’s Degree in any Technology courses (Computer Science, Computer Engineering, IT, MIS, or a related Analytical field) with preference for applicants with experience in programming.
• 2+ years of experience with any automation tool
• Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)
• Minimum Skills to Hire/Must Haves:
  • Understanding of process design documents and technical design documents on automation space
  • Workflow Modeling applications
  • Knowledgeable in PowerAutomate or A360

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.