Account Coordinator

Drive Exceptional Service Internationally in Facilities Management

Build the foundation for a thriving career in facilities services, where smooth operations and exceptional client experiences are the name of the game. This global role offers the perfect balance of professional growth and personal time, letting you power up your potential while ensuring the tools are always in place for future success.

Job Description

As an Account Coordinator, you will play a pivotal role in delivering exceptional customer support, managing client communications, and coordinating logistics nationwide. Your responsibilities will include generating quotes, processing orders, and ensuring seamless service delivery for our valued clients.

• Respond promptly to incoming calls and emails from clients to generate quotes, process orders, and coordinate dispatches nationwide.
  
• Research and identify the required equipment or specialists for each request, and coordinate operations accordingly.
  
• Deliver courteous and informative customer support, demonstrating a thorough understanding of the company’s services and capabilities.
  
• Collaborate with team members to resolve significant client issues, such as delays or delivery challenges.
  
• Follow up with clients to ensure satisfaction, monitor job progress, and address any concerns promptly.
  
• Participate in limited on-call service rotations with compensation.
  
• Availability to work on-call rotations as required. 
  

Requirements

The Qualifications We Seek

• Customer-focused with a service-first mindset.
  
• Tech-savvy and adaptable to new software and systems.
  
• Outgoing and personable, with excellent interpersonal skills.
  
• Motivated and proactive, demonstrating a strong work ethic.
  
• Team-oriented with a collaborative approach to problem-solving.
  
• Effective communicator with strong verbal and written skills.
  

Required Qualifications:

• High school diploma or equivalent experience.
  
• Minimum of 1 to 3 years of experience in retail, customer service, or call center environments.
  
• Proficiency in English; ability to communicate in French is preferred.
  
• Experience in retail, facilities management, or construction is considered an advantage.
  

Benefits

Exciting Perks Await!

• HMO coverage with free dependent upon regularization
  
• Competitive Salary Package
  
• Prime office location in Quezon City (Easy access to MRT stations, restaurants, and banks)
  
• Fixed weekends off
  
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
  
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
  
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
  
• Unlimited opportunities for employee referral incentives across the organization
  
• Standard government and Emapta benefits
  
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Career growth opportunities
  
• Diverse and supportive work environment
  

Meet our Client: Your Trusted Partner in Facilities Services Across North America

Our client, National Dispatch Group, has grown from humble beginnings in a one-bedroom apartment to becoming a powerhouse in the facilities services industry. For nearly 20 years, they’ve built a reputation for honesty, integrity, and unmatched expertise. With an extensive network of staff and partners, they deliver reliable and efficient services across every city, town, and province in Canada and the USA. Joining their team means being part of a legacy built on trust and excellence.

Who Are We?

At Emapta, we believe in offering more than just a career – we provide a lifestyle. Experience the perfect blend of professional growth and personal fulfillment through flexible work arrangements, global opportunities, and a vibrant work culture. From competitive compensation to exciting projects and mentorship programs, Emapta is your gateway to achieving more.

#EmaptaExperience