Accounts Receivable Supervisor

Position Summary:

The Accounts Receivable Supervisor analyzes, classifies, and reviews both routine and complex accounts receivable transactions and identifies solutions in accordance with GAAP. This position oversees the collection of customer invoices, helps resolve issues and proactively works with the Sr. Director towards achieving departmental goals. Collaborates regularly with cross-functional teams. You will also be performing responsibilities at a supervisory level.

Job Details:

• Work from Home
• Monday to Friday | 8 AM to 5 PM CST
• *Following US Holidays

Responsibilities:

• Owns the Account receivables aging & finds solutions for complex accounts
• Follow’s up with collectors & resolves escalations
• Ensures receivables are correctly processed in a timely manner.
  • Collect and work with customers to keep accounts within terms
  • Reconciles customers’ accounts and finds solutions
• Addresses and corrects any discrepancies in accounts or works with billing towards a solution.
• Work with accounting staff internal and external auditors to provide support and analysis as needed.
• Serves as a liaison between clients and collectors to negotiate acceptable payment plans.
• Escalates risky accounts to Manager or Director.
• Provides or facilitates accurate reports and analysis on collections and metrics such as cash (collections) forecasting and other collection reports.
• Assists Manager/Director with analysis of data and reports.
• Organizes monthly meetings to communicate information and guidance from company leadership and to review policies, procedures, and best practices.
• Performs other duties as assigned.
• Plans, di collectors and cash app staff toward attainment of goals and objectives:
  • Develops staff by providing guidance regarding AR methods and processes, by identifying developmental and growth opportunities for staff members, and by ensuring appropriate training is provided to staff.
  • Provides coaching, communication, feedback and completes formal performance appraisals for each assigned staff member.
  • Develops and maintains an environment that is optimal for employee productivity, employee engagement and job satisfaction.
• Identify collection problems, research solutions and form recommendations for resolution.
• Assist with developing or modifying AR policies and ensure systems and procedures follow company policies, acceptable accounting practices and applicable regulations.
• Demonstrate a commitment to continuous improvement.
• Ability to work in a fast-paced environment and multitask with efficiency and accuracy.
• Ability to effectively work with all levels of the organization, as well as external resources.
• Open and responsive to change, including the ability to affect change within the organization.
• Ability to identify and actively respond with sensitivity to the needs of all internal customers.

Qualifications:

• Bachelor’s degree in business, Finance, Accounting or similar
• At least 2 years of leading billing and collections
• Experience training and mentoring
• Working knowledge of accounting applications (ERP) in a computerized environment
• Solid history with detailed account reconciliations
• Good written and oral communication skills
• Experience with NetSuite is not required but is a plus.
• Experience with account reconciliation software is a plus.