Assistant Manager, Merchant Operations

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. Guided by The Grab Way and our four core values of Heart, Hunger, Honour, and Humility, we make a lasting difference for Southeast Asia by creating economic empowerment for everyone.

Get to know the Role:

You will sit with the Commercial Operations and Planning team, focusing on improving the merchants' integration to the Grab platform, from merchant acquisition until enablement and training. You will experience the excitement of running daily operations, working with multiple businesses and looking for opportunities to improve merchant experience. Internally, we try to improve efficiency.

You will report directly to the Manager of Commercial Operations & Planning. You will be based onsite at our Ortigas Grab office with flexible work arrangements

The Critical Tasks You will Perform

• You will improve the merchant acquisition and enablement processes, from acquisition, onboarding, activation and training.
• You will monitor and improve key performance indicators associated with merchant support and experience, identifying opportunities for improvement.
• You will collaborate with internal and external teams to ensure smooth operations
• You will plan end-to-end workflow from initiation to support solutions and policies

What Essential Skills You will Need:

• 3+ years experience in operations, analytics, or project management.
• 3+ years experience in sales and support processes.
• Experience in process analysis and continuous improvement programs
• Experience establishing communication and engagement with prospects,
• Experience balancing multiple sales opportunities.
• Experience in the food industry

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.