Assistant Operation Manager- Cebu supports the VISMIN Operations Head and manages the entire branch operations from cash flow, sales acceptance, customer service and Title Transfer. Closely monitor the daily productivity of each unit to ensure that quality sales are accepted and with proper & complete documentation, timely endorsements of qualified accounts for home loan application, timely endorsements of accounts qualified for title transfer and taxes payments and ensure that key service levels and other key objectives are achieved.
Cebu and Davao Unit Head is also expected to conduct performance management reviews regularly on all the Units under branch operations. Another vital function is to set goals and objectives of various branch units for business improvements and continuity
KEY RESPONSIBILITIES
1. Monitors and ensures that daily / monthly cash flow target is attained.
2. Monitor all sales application received and ensure that all are properly documented.
3. Monitor and ensure that required taxes are paid on time and Titles are transfer to buyers name 6 months after full payment
4. Coordinate and represent for the company for any affiliate financing institutions and government agencies and contractors to expedite the processing.
5. Ensure that internal & external customer complaints are resolved in a timely and professional manner. In severe/ complex cases, he/she has to escalate to VISMIN Operations Head for resolution.
6. Works closely with the VISMIN Operations head in providing immediate and long-term solutions to the problems encountered. Ensure that all branch administrative functions are attended by the assigned unit.
7. Mentoring and Coaching Team Leads and high potential associates
TECHNICAL COMPETENCIES AND SKILLS
· Exemplary Customer Service Skills
· Able to handle teams of multiple functions and sizes
· High analytical and problem-solving skills, both on numerical and logical situations
· Person with integrity and strong values
· High sense of responsibility and urgency
· Able to quickly absorb knowledge and adapt to constant changes
· Able to communicate effectively through written and verbal means in both English and Filipino.
· High supervisory and leadership qualities
EDUCATION, TRAININGS, LICENSES REQUIRED:
· Bachelors Degree on any 4-year course. Preferably a graduate of Management, Finance and/or Information Science or any related courses.
Work Location: Cebu
Reporting from Mondays to Fridays (onsite)