Billing Specialist

Highlights 

BILLING SPECIALIST

Work for
our global clients and immerse in our rich and diverse company culture where
you can thrive, grow and be #DecidedlyDifferent! 

ROLE OVERVIEW 

We are looking for a Billing Specialist to be part of our
team. 

• This role manages the company’s processes and systems related to timekeeping,
  billing, retainer replenishment, accepting payment, and collections of accounts
  receivable.
  

MAIN RESPONSIBILITIES 

Billing Management:

• Act as a point of
  contact for billing-related inquiries from clients, attorneys, and legal
  assistants. Communicate with clients regarding billing inquiries and
  discrepancies.
  
• Collaborate with
  attorneys to address any client concerns or disputes related to billing.
  
• Process payments in
  accordance with the Firm’s policies and schedules for accepting payments.
  
• Ensure accurate and
  timely recording of billable hours, expenses, and disbursements.
  
• Verify rates and
  discounts ensuring adherence to client agreements and fee arrangements.
  
• Maintain billing
  records, client files, and documentation in an organized manner.
  
• Process incoming
  payments and accurately apply them to appropriate accounts.
  
• Generate and review
  client invoices and trust replenishments following billing schedules and
  guidelines.
  

Process Improvement and Client Care:

• Analyze billing
  data to identify trends, discrepancies, or areas for improvement.
  
• Identify
  opportunities to enhance billing procedures and systems to improve efficiency
  and accuracy.
  
• Stay updated on
  billing regulations, industry best practices, and client-specific billing
  guidelines, ensure adherence to legal and ethical billing practices, including
  maintaining confidentiality of client information.
  
• Monitor and resolve
  any compliance-related issues or concerns.
  

Other:

• Provide excellent
  customer service to clients, addressing any concerns promptly and
  professionally.
  
• Strive to provide a
  positive and empathetic experience for clients, demonstrating genuine care and
  understanding of their concerns.
  
• Uphold the
  strictest confidentiality standards and exercise discretion when handling
  sensitive client information.
  
• Create and maintain
  a positive work environment and culture.
  
• Other duties or
  projects as requested.
  

Requirements

• High school diploma or equivalent required.  College degree preferred.
  
• 3 years and up of legal billing experience, preferably within a
  law firm.
  
• Proficiency with legal billing software and systems, Clio
  preferred.
  
• Possess a client service mindset with strong verbal and written
  communication skills.
  
• Proficiency with Microsoft Office Suite, especially data analysis
  with Excel.
  
• Amenable
  to work on a nightshift schedule. 
  
• Must
  be able to work on our site in 6th Floor Tower 1Rockwell Business Center,
  Ortigas