Case Manager (Social Security Disability Insurance)

Highlights 

• Competitive compensation and benefits packages  
  
• Continuous professional development and learning opportunities 
  
• Regular engagement activities and events 
  

CASE MANAGER

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent! 

ROLE OVERVIEW 

We are looking for a Case Manager to be part of our team. 

• He/She assists individuals to apply for Social Security Benefits (SSD) and assist them to secure benefits through the appeals & hearing processes.
  

MAIN RESPONSIBILITIES 

He/She shall perform duties and responsibilities including, but not limited to the following: 

• Completes online applications and appeals with clients in office or over the phone.
  
• Follows up with clients to review the status of their application and answer any pertinent questions and documents details of case management duties using task management system.
  
• Manage case load of cases professionally and proficiently.
  
• Prepares Appeal / Pre-Hearing briefs and coordinates Attorney coverage for scheduled hearings.
  
• Update client information in CRM.
  
• Contact clients using inbound & outbound calls, email correspondence, letters, SMS messaging, etc.
  
• Input data from client intake into forms for client review.
  
• Comply with company Best Practice Standards to ensure quality and consistency of work product.
  
• Diplomatically resolve any customer service issues with current clients.
  
• Perform case management services to follow up weekly / monthly with prospective clients to ensure conversion.
  
• Other duties as assigned.
  

Requirements

• Minimum of two (2) years of experience in the BPO industry.
  
• Required: At least one (1) year experience with Social Security Disability Insurance.
  
• Preferred: Experience in legal or medical case management and sales.
  
• Must be proficient with technology, including MS Office applications and internet browsing.
  
• Ability to demonstrate excellent verbal and strong written business English skills.
  
• Must be open to working night shifts.
  
• Willing to work at Rockwell Business Center, Pasig City.