Client Services Manager (RPO)
WHR Global Consulting
4 months ago
Full-time
On-site
Taguig, Metro Manila, Philippines
₱45,000 - ₱70,000 PHP monthly
Key Responsibilities:
- Lead teams, set KPIs, drive performance, and build leadership succession plans.
- Oversee function-wide operations and drive process transformation initiatives.
- Own senior client relationships and provide strategic insights to ensure service excellence.
Qualifications:
- 8+ years of experience in operations or customer support.
- 2+ years of experience in a Senior Managerial capacity.
- Expertise in US RPO, volume hiring, and account management.
- Deep knowledge of process improvement and operational transformation.