Customer Service & Sales Specialist

Join the Fintech Revolution: Transform Customer Service & Sales with Global Opportunities!

Imagine stepping into a role that not only offers global opportunities but also lets you thrive in an international position from the comfort of your home. At our company, you’ll enjoy unique benefits that set us apart from the rest—think unparalleled flexibility, exciting career growth, and the chance to engage with diverse clientele without ever relocating. As a Customer Service & Sales Specialist, you'll be at the heart of our client’s operations, connecting with customers, prospecting new business, and supporting the lending team. Your role will be vital in enhancing customer experiences and driving our client’s success, all while reaping the rewards of exceptional perks.

Customer Service: Where Your Career Takes Center Stage!

The Service Playbook: Your Role in Customer Care Action

• Customer Engagement: Connect with customers over the phone using a friendly and approachable demeanor to ensure a positive experience.
  
• Cold Calling: Reach out to a database of 170,000 previous finance applicants to prospect for new business and lending opportunities.
  
• Follow-Up Calls: Conduct follow-up calls to active and previous loan applicants as directed by the General Manager.
  
• Data Capture: Capture customer information accurately and obtain necessary details to facilitate loan application processing.
  
• Lead Generation: Generate new loan application leads through outbound prospecting and enter them into our CRM system.
  
• Inbound Support: Provide dedicated support to our 0800 number by handling inbound calls professionally and efficiently.
  
• Application Assistance: Assist with completing finance applications between lenders and customers when requested by our team.
  
• Team Support: Support the wider team with customer relationship management, processing finance applications, and general workflow activities.
  
• KPI Achievement: Meet and exceed KPIs set by the director, including generating 10-15 loan prospects daily from available databases.
  
• Customer Nurturing: Follow up with previously settled customers to assess their needs and offer additional support as appropriate.
  
• Additional Duties: Perform any other duties related to finance application follow-ups and lead management as required.
  

Requirements

Skill Set for Success: The Right Mix for Service Excellence

• Computer Proficiency: Demonstrate standard computer skills, including typing, email, and sales software.
  
• Professional Communication: Exhibit excellent phone manner with a personable approach and strong customer service skills.
  
• Problem Solving: Apply lateral thinking to resolve issues effectively.
  
• Sales Experience: Prefer previous sales experience (retail, phone sales, etc.).
  
• Call Centre Experience: Require a minimum of 2 years of experience in a call centre or similar environment, preferably within an online setting.
  
  

Benefits