Customer Service Specialist

Ready to Help Cyclists Around the World?

Ready to shift gears and take your career to the next level? Imagine a global career where you’re connected with cycling enthusiasts around the world, all without ever leaving the comfort of your home. As a Customer Service Specialist in the dynamic world of retail and cycling, you’ll handle customer inquiries, troubleshoot issues, and provide expert advice on top-tier cycling brands. This is your chance to be part of a high-octane team, elevating the customer experience while gaining exposure to international markets. Whether it’s recommending the perfect product or resolving a rider’s issue, you’ll be at the heart of every ride.

Smooth Rides and Customer Delights: What You’ll Do

Customer Support:

• Respond to customer inquiries via email, phone, and live chat promptly and professionally.
  
• Resolve customer complaints efficiently, ensuring satisfaction.
  
• Provide accurate information about products, services, and policies.
  
• Monitor order status and update customers accordingly.
  

Knowledge:

• Develop a deep understanding of the products and brands.
  
• Stay updated on new products, promotions, and changes.
  
• Assist customers with product recommendations and usage instructions.
  

Technical Support:

• Help customers with website navigation and troubleshoot technical issues.
  
• Escalate complex issues to the appropriate teams.
  

Customer Feedback:

• Gather and document customer insights and feedback.
  
• Provide recommendations for improving customer satisfaction.
  
• Work with the team to implement feedback-driven improvements.
  

Team Collaboration:

• Collaborate with other customer service members to ensure consistent service.
  
• Participate in team meetings and training sessions.
  
• Share best practices and knowledge with colleagues.
  

Requirements

What You’ll Need to Stay Ahead of the Pack

Experience:

• Experience managing customer interactions using a CRM and working with Shopify, WooCommerce, or other website platforms.
  
• Familiarity with using an ERP system; knowledge of bicycles is a plus.
  
• Strong command of the English language, both spoken and written; French language skills are advantageous but not required.
  
• Ability to work scheduled hours aligned with North American business hours.
  
• Proven experience in customer service, preferably within an e-commerce or retail environment.
  
• Strong problem-solving skills and keen attention to detail.
  
• Ability to work both independently and collaboratively as part of a team.
  
• Proficiency in customer service software, CRM systems, and Microsoft Office.
  

Skills:

• Empathy and patience when dealing with customers.
  
• Ability to remain calm and effective in high-pressure situations.
  
• Strong organizational and multitasking abilities.
  
• Adaptability to a fast-paced, ever-changing environment.
  

Benefits