EMAPTA is looking for talented Customer Success Specialists.
Your Path to Success Starts Here!
Employment Type: Full-time
Shift: Day Shift, Mon - Fri 06:30 AM - 03:30 PM
Work Setup: Onsite, Makati
Perks: Day 1 HMO, Above-market salary, Work life balance
Setting the Table for Success: Your Daily Quest
- Assisting partner venues with successful onboarding
- Collaborating with clients and Menu Makers to onboard venues confidently, while sharing insights for improvement and best practices
- Providing tireless support to ensure an incredible hospitality experience for clients
- Ensuring partner venues understand the integration process and feel confident in ongoing menu updates
- Problem-solving and documenting new findings for the development team's learning
- Promoting products and personally assisting team members in closing deals
- Collaborating across teams, including the development, build, project, implementation, and marketing teams
- Establishing and nurturing partnerships and relationships with customers and venue partners
- Conducting Client Satisfaction Surveys
Requirements
Crafting the Perfect Blend: Essential Ingredients for Success
- Minimum of 3 years of customer success experience in a B2B technology organization
- Experience in B2B sales
- Experience working in the Australian market is highly advantageous
- Proficient problem-solving skills and ability to understand complex systems
- Passion for learning, with the ability to learn quickly and support others
- Excellent verbal and written communication skills
- Strong organization and time management skills; adept at managing a busy and high-paced team
- Love for problem-solving and taking action
Personal Characteristics Required:
- Ability to thrive in a high-pressure, fast-paced team environment
- Strong ability to work independently and effectively manage and prioritize tasks
- Skill in resolving conflicts diplomatically and professionally
- Clear and confident presentation skills
- Demonstrated maturity and confidence
- Flexible and proactive attitude towards work
- Attention to detail
- Ability to inspire confidence in others
- Personal commitment, dedication, and enthusiasm for the task at hand
- Commitment to honesty and integrity
Benefits
Savor the Perks: Enjoy a Buffet of Rewards
- An experienced and enthusiastic team in an established and stable company with a huge growing potential
- Above industry standard compensation package
- Prime office location
- Day shift schedule
- Access to top of the line facilities and technologies
- HMO coverage including 1 dependent or Mutual Fund Benefit upon hire
- 20 Leave credits per year consumed at your discretion with up to 5 days commutable to cash
- Exposure to world-class, high-level management from foreign direct superiors
- Employee engagement activities
Meet Our Client: Where Every Guest is Family
Our client is a leading table ordering platform for the hospitality and events industry. Their mission is to partner with hospitality businesses in revolutionizing the ordering experience for dine-in, pickup, and delivery customers. They provide restaurants, cafes, and bars with the tools they need to build beautiful online menus and collect customer orders, saving money for venues and enhancing the customer experience. Here, you’ll become part of a dynamic team dedicated to solving real problems for hospitality venues, saving them money, and increasing turnover while simultaneously creating more enjoyable experiences for their customers.
Who are we?
Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.
With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.
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