Customer Support (Back Office) WMK

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back-Office CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account Specific Roles and Responsibilities:

• . Background Verifications:
• Review background check results and identify any potential discrepancies or "hits."
• Conduct thorough follow-ups with court systems and other databases to validate information.
• Understand and navigate various court systems and databases effectively, adhering to their specific procedures.
• Document findings accurately and update the client's system in a timely manner.
• Ensure compliance with all applicable laws, regulations, and company policies.
• Customer Service Support:
• Handle inbound customer inquiries regarding background checks with professionalism and empathy.
• Address concerns from individuals whose background checks have led to employment or housing denials.
• Provide clear and concise explanations about the background verification process.
• Escalate complex cases to appropriate departments or supervisors when necessary.
• Maintain a positive and professional demeanor to foster trust and satisfaction among clients and end-users.Review and verify session notes for accuracy and completeness.
• Assist with scheduling tasks and manage related updates in a timely manner.
• Perform various administrative duties as needed to support back-office functions.
• Communicate effectively with therapists and other team members via email and phone to ensure clear and accurate information flow.

• At least 6 months BPO experience
• Back-Office experience is an advantage
• Good working knowledge with MS Excel

• Good verbal and written English skills
• Willing to work onsite in Shaw Blvd, Mandaluyong or Buendia, Makati
• Amenable working night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives