Customer Support Specialist (AU Mortgage, Hybrid)

Schedule: Monday – Friday (9:00 AM - 6:00 PM AEST)

What are we looking for? 

Nice to Have:

• Experience in using MyCRM platform
• Experienced understanding of Personal or Mortgage loan applications
• Google Suite
• Minimum 2 years of customer-facing in a customer support/service or help desk role, ideally supporting the financial related industry

What will you do? 

• Respond to inbound calls within an acceptable time frame.
• Resolve inquiries efficiently while addressing the core problem to solve for the customers.
• Make outbound calls where necessary to address customer issues
• Adopt a “First Time Right” mindset to ensure the inquiry is resolved on the spot where possible
• Manage a queue of tickets with competing priorities.
• Investigate, action, or triage tickets through the use of outbound calls, emails, or chats.
• Escalate tickets when appropriate and with all relevant information, to the relevant internal team or 3rd party partner
• Provide consistent and regular updates to Customers on any active issues as per SLA’s

Join the awesome team and enjoy these benefits & perks: 

• Hybrid Work Set Up
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW! 

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.  

Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.

#ConnectOS #ConnnectOSCareers #TeamConnectOS 

Equal Employment Statement 

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.