Dealer

Overall Job Responsibilities:

• Ensure the efficient conduct of table games according to established policies and procedures while maintaining game security and integrity.
  
• Provide high-quality service to manage patron expectations.
  

Functional Job Responsibilities:

• Deal assigned games in accordance with standard operating rules and procedures.
  
• Demonstrate competence in chip work, float management, card placement, accurate payout, and other required skills.
  
• Pay winning and collect losing wagers in a correct and smooth flow of the game, including cash buy-ins, chip buy-ins, and color changes.
  
• Report any suspicious activity to protect the integrity of the games.
  
• Report disputes and complaints arising from the table.
  
• Assist the Pit Supervisor in monitoring patron gaming activities.
  
• Provide exceptional customer service to patrons and maintain patron identity and gaming history confidentiality.
  
• Interact with patrons in a professional and articulate manner using English language.
  
• Offer patrons all the available proposition and side bets on the table and provide information about game rules to promote the game to patrons.
  
• Handle patron concerns quickly and efficiently within the scope of authority.
  
• Invite patrons to register for card membership and assist with any related queries.
  
• Perform manual shuffles or facilitate machine shuffles of cards as applicable.
  
• Comply with the varying and existing dealing procedures of games if assigned to Solaire Online tables.
  
• Read, verify, and sign appropriate documents as necessary.
  
• Adhere to regulatory, departmental, and company policies, as well as attendance and punctuality guidelines of the job.
  
• Ensure compliance with company grooming standards.
  
• Ensure personal safety and the safety of co-workers and patrons around them.