Desktop Support Engineer

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

• Desired Experience:


• Computer OS/Peripherals troubleshooting


• Handling Different PC Operating Systems ( Windows 7/8 and 10)


• Performing Hardware Software Installation ( understanding of deployment tools like SCCM)


• Basic knowledge of SOE and group policies


• Printer support


• Good knowledge of MS Office tools installation & troubleshooting


• Excellent customer service and people skills


• Field experience supporting a variety of technologies and services


• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems


• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Personal Attributes:

• Excellent End-user computing skills.


• Good knowledge of Infrastructure support.


• Strong analytical and problem-solving capabilities


• Well-organized and extremely detail-oriented


• Strong customer service ethic and great communication skills, both oral and written


• Passionate about delivering quality no matter what you are doing


• Can work both independently and in a collaborative team-oriented environment


• A self-starter, motivated to push the limits and think outside of the box


• Fondness for solutions that are simple, elegant, and effective


• Ability to work with and maintain confidential information

In-depth knowledge of:

• Windows OS (e.g. XP, Vista, Windows 7, 10)


• Microsoft Office applications


• PC/Laptop hardware


• PC/Laptop peripherals, including printers


• Mobile devices

Basic knowledge of:

• Active Directory


• Exchange


• Apple OS


• SCCM

IT Qualifications

At least one of the following:

• PC/Laptop OEM Maintenance Certification


• CompTIA A+ Certification


• Microsoft Certified IT Professional (MCITP) certification in the desktop area


• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• 2+ years of relevant experience.


• Freshers and IT Students are also welcome but with IT backgrounds.


• Ready to travel 12-18 Miles as per the requirement.


• Freelancers can apply.