Our client is a fast-growing Shopify-based e-commerce brand dedicated to delivering a seamless and high-quality shopping experience. As we scale, we’re looking for a highly organized, detail-driven team member to manage backend operations, streamline processes, support customer interactions, and assist the founder directly.
*Must be open to part-time or full-time work following US Eastern-time zone
Key Responsibilities
Operations & Systems:
- Create and maintain Standard Operating Procedures (SOPs) across departments
- Build clear and repeatable checklists and workflows for internal use
- Maintain an organized system in Notion for all business documentation
- Audit and ensure the Shopify site is properly structured after changes (QA)
- Manage and organize files, assets, and shared folders in Google Workspace
E-commerce Admin & Support:
- Upload and manage products in Shopify, including titles, descriptions, images, tags, variants, pricing, and SEO
- Organize and optimize product categories, collections, and navigation
- Process wholesale payments and invoices accurately and on time
- Track and follow up on wholesale orders and maintain account documentation
Customer Service (B2C):
- Handle customer service inquiries via email or Shopify inbox (returns, order issues, shipping updates, etc.)
- Provide timely, professional, and brand-aligned communication
- Track common questions and help create FAQ or auto-response documentation
- Ensure positive customer experiences and flag areas for improvement
Executive Assistance:
- Support the Founder with administrative and operational tasks including:
- Calendar and inbox management
- Task tracking and follow-up
- Compiling reports, updates, or summaries from meetings
- Anticipating needs and keeping priorities moving forward
Tools You’ll Use:
- Notion – for SOPs, process tracking, and documentation
- Shopify – for product management, orders, and customer service
- Google Workspace – Gmail, Calendar, Docs, Sheets, Drive
- (Bonus: ClickUp, Airtable, Slack, Klaviyo, or CRM tools)
Requirements:
- 2+ years of experience in e-commerce operations, customer service, or executive assistance
- Strong working knowledge of Shopify backend and order management
- Clear and confident communication skills—especially in writing
- Proven ability to stay organized and detail-oriented in a fast-moving environment
- Tech-savvy, proactive, and able to work independently
- Experience supporting founders or entrepreneurs is a plus
Nice to Have:
- Experience handling both B2C and wholesale customer interactions
- Familiarity with e-commerce email platforms (Klaviyo, Gorgias, etc.)
- Basic HTML or Shopify Liquid understanding for formatting or minor fixes
- Prior experience creating or maintaining knowledge bases and help docs