Engineer
Nagarro
Full-time
WFH/Remote
Philippines, Philippines
Company Description
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (15000+ experts across 26 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Job Description
- Support mission critical applications running.
- Adhere to agreed SLAs
- Working with users to troubleshoot and resolve issues in the various customer applications. Providing a high-level of service and responsiveness to users.
- Experience in designing & implementing large-scale solutions with one or more of the public cloud platforms including Azure, AWS.
- Diagnose and resolve customer inquiries and technical issues related to operating platform and products in production environment.
- Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
- Utilize information tools, training and experience to provide high level of customer satisfaction Document all the issue resolution and application knowledge as per the defined standards.
Qualifications
- 1-4 years of relevant experience
- Proven hands-on Software/Application support with core Java or dotnet, micro services, SQL queries.
- Troubleshooting and the ability to delve deeply into technical details & acquire/create the necessary knowledge to effectively troubleshoot and repair of the applications
- Collaborative team player with excellent influence and interpersonal skills; inspires confidence.
- Should have experience in handling escalations, complaints Incident Management and RCA with excellent documentation and knowledge management
- Setup monitoring for application, infrastructure, production security work with SRO to setup dashboards, searches, filters, alerts & strong understanding of quality assurance and testing processes.
- Meet SLAs & KPIs for a rapid turnaround for issue resolution to the satisfaction of internal & external customers. Manage processes for the secure & reliable operation cloud/edge environments
- Excellent written and verbal communication
- High-degree of analytical and problem solving skills
- Exposure to handling customers from various geographies
- Strong debugging and troubleshooting skills
- Ability to work with minimum supervision
- Team player who shares ideas and resources