Job Summary:
The position is primarily responsible for monitoring and reviewing transaction alerts from fraud tool for early detection of possible fraud transactions. The position is also responsible in analyzing data and trends to prevent/minimize exposure to fraud losses by achieving or exceeding fraud detection targets, service levels and TAT while maintaining good customer service.
Duties and Responsibilities :
Verifies possible fraud transactions via review of transaction logs, call out to bank customer/s and via email and/or fax to BDO branches, Call Center and other internal departments.
Ensures that detection of fraud transactions, call-outs to account holders, blocking of accounts are done within the prescribed time-frame.
Immediately attend to the inputs and processes the referrals from external and/or other internal sources for detection of possible fraud accounts. Among others, external parties may be merchant partners, vendors, Bancnet, Visa, MasterCard; internal parties may be BBG, CCC, SID and the Business Units.
Provides weekly reports on productivity, fraud analysis and trends to CBG Fraud Management.
Qualifications :
Must be a Bachelor's Degree holder
Minimum of 2years experience in the credit card operations or risk management.
Amenable with working on site and shifting schedule