FILINVEST COMPANY: Timberland Highlands Resort
Timberland Highlands Resort is seeking a dynamic and customer-focused individual to join our team as a Front Office Agent. As the first point of contact for our guests, the Front Office Agent plays a crucial role in creating a positive and memorable experience from the moment they arrive at our resort. ο»Ώ
Responsibilities
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Guest Services: Provide exceptional customer service to all guests, ensuring a warm and welcoming atmosphere. Handle guest inquiries, requests, and concerns with professionalism and efficiency.
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Check-In/Check-Out: Efficiently process guest arrivals and departures, including registration, key issuance, and payment transactions. Ensure accuracy in guest information and payment details.
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Reservations: Assist guests with room reservations, changes, and cancellations. Utilize the resort's reservation system to manage bookings and room availability effectively.
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Communication: Effectively communicate with other departments to relay guest requests and coordinate special arrangements. Keep all relevant staff informed of any changes or updates in guest information.
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Information Resource: Serve as a knowledgeable resource for guests, providing information about resort facilities, services, and local attractions. Assist guests with any additional needs they may have during their stay.
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Problem Resolution: Address and resolve guest issues and complaints in a timely and effective manner. Collaborate with other team members to ensure guest satisfaction and loyalty.
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Administrative Tasks: Perform various administrative duties, including maintaining accurate records, handling cash transactions, and preparing reports as required.
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Quality Assurance: Ensure the cleanliness and organization of the front desk area. Contribute to maintaining high standards of quality and service throughout the resort.
ο»ΏQualifications:
- Bachelor's degree in Tourism or Hotel Management and the likes
- Previous experience in a front office or customer service role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organizational abilities.
- Familiarity with hotel reservation systems and basic computer proficiency.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Hospitality or customer service certification is a plus.
- Amenable to work in San Mateo, Rizal
- Can start immediately