Fulfillment Consultant

Join the Global Real Estate Revolution with an International Client Today!

Are you seeking a role where work-life balance isn't just a buzzword, but a reality? Look no further! Join our client’s team as a Fulfillment Consultant in the dynamic realm of Real Estate. Here, we value your time and well-being. Enjoy the rare perk of ample free hours after your shift, empowering you to focus on what truly matters in your personal life. Imagine having the flexibility to pursue your passions, spend quality time with loved ones, or simply unwind after a fulfilling day of work. In this role, you will be part of Customer Solutions & Operations, a team dedicated to delivering exceptional customer and operational support after sales. Specifically, as a Fulfillment Consultant, you will join a high-performing team responsible for processing various administrative requests from our customers. Join us and discover the perfect harmony between professional success and personal fulfillment. Apply now and embrace a career where balance is not just a dream, but a daily reality.

Ignite Your Career in Global Real Estate Support:

Employment type: Full-time

Shift: Day shift, Mon - Fri; 7AM - 4PM

Work setup: Onsite, Makati/Alabang

Perks: Day 1 HMO, Above-market salary, Work life balance

Tasks That Redefine Real Estate Success:

• Providing accurate and fast data entry when processing customer contracts
  
• Developing cross-functional skills within the team, including contract validation, custom contracts, credit administration, and processing cancellations and renewals
  
• Delivering exceptional customer service for both internal and external customers, whether in person, via email, or through instant messaging
  
• Fostering great team morale by collaborating, acting with integrity and empathy, and respecting diversity within the team and broader business
  
• Building strong and effective working relationships with key stakeholders
  
• Adopting a business-wide perspective when solving issues and developing plans
  
• Contributing to resolving intra-team and internal business challenges, meeting all SLA, KPI, and compliance requirements
  
• Proactively identifying potential issues or opportunities for improvement
  
• Providing advanced technical support, product knowledge, and account maintenance for customers
  
• Generating accurate data entry reports on an ad hoc and monthly basis
  
• Assisting Team Leads with projects, process improvements, and/or pricing/product or contract updates
  

Requirements

Skills That Propel Success:

• Strong attention to detail and a quick learner in an agile environment
  
• Motivated to get into the zone and #GSD (Get Stuff Done)
  
• High level of alphanumeric skills
  
• Experience in customer service or administrative support
  
• Excellent attention to detail, time management, prioritization, and communication skills
  
• Comfortable working with various CRM and in-house systems
  
• Solutions-focused approach to tricky situations
  
• Process improvement skills and mindset
  
• In addition to skills and expertise, we value:
  
• A savvy mindset with curiosity to think outside the box
  
• Strong and creative communication abilities
  
• Friendly, approachable demeanor with good relationship management skills
  
• A commitment to contributing to an inclusive culture, celebrating different perspectives, and fostering a sense of belonging
  

Benefits

Why choose us?   

• A flexible working environment, meaning we strike the balance of what you need and what works for the business (and yes, our leaders fully understand the benefits of working flexibly) 
  
• A hybrid approach to the future of work - https://www.rea-group.com/blog/the-way-we-work-at-rea-a-hybrid-approach/ 
  
• Generous and flexible parental leave offering for primary and secondary carers 
  
• Summer Fridays – time back to focus on your wellness every Friday afternoon from December through to March 
  
• Support for your mental and physical health and wellbeing via our ‘You Matter’ Program 
  
• Because We Care program which includes volunteer leave and community grants, to ensure you have the opportunity to give back to your community 
  
• Hack Days for you to bring so you can bring your big ideas to life in a supportive learning environment 
  
• An additional day of leave just for your birthday
  

Pioneering Innovation in the Real Estate Industry:

Our client stands tall as one of Australia's remarkable start-up success stories, tracing its origins back to a humble Melbourne garage over two decades ago. With an unwavering commitment to excellence, they have extended their influence to eight countries, revolutionizing the property industry and re-imagining what's possible. With a workforce of over 1,400 dedicated professionals, they continuously strive to deliver exceptional experiences to both valued customers and consumers alike.

Our client's relentless pursuit of innovation, coupled with a profound understanding of the real estate landscape, has solidified their position as a trailblazer in the industry.

The Values we live by

Our Values are at the core of how we operate, treat each other and the choices we make because how we do our work is equally important as what we do. You'll feel it as soon as you join the family; our Values are role modelled by our leaders, lived by our people and felt by our customers, consumers and communities.

We are looking for someone who can:

• Re-imagine it
  
• Own it
  
• Do it with heart
  
• Inspire it
  
• Do it as a team
  
• Keep it real
  

Who are we? 

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment. 

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us. 

#EmaptaExperience