GDS Consulting_Senior ServiceNow Business Analyst (1543921)

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Business Analyst- Senior

BA is responsible for leading / driving end to end requirements management process in a ServiceNow implementation project. The role is required to have deep knowledge / experience on the ServiceNow platform and end to end functionality of one or more ServiceNow modules. 

This person should be a strong communicator, organiser and have excellent people and customer service skills balanced with technical skills.

Key Deliverables: 

•    Organise and drive requirements gathering workshops.

•    Responsible for capturing, analysis and documentation of business and functional requirements.

•    Create a close connect with the client business teams 

•    Ability to translate business and functional requirements into technical requirements to aid development team

•    Understand and document As-Is business processes. Gather, analyse and contribute to design and reengineering of business processes

•    Coordinate with both client & development team to make sure requirements are clarified and signed off.

•    Coordinate and support UAT

•    Develop or contribute to development of job aids and training courses

 

Desired Experience:

•    Bachelor’s degree in job relevant field required.

•    Minimum 6 to 7 years of job-related experience required (prior IT project management experience in planning and implementing enterprise level systems, highly preferred)

•    Experience in HRSD/GRC/ITOM/SecOps/CSM required

•    Nice to have knowledge on Pre-Sales activity

•    Experience in IT Service Management processes and tools required

•    Experience in requirement analysis and business process re-engineering required

•    Prior experience in agile methodologies (experience in product management) preferred

•    Demonstrated ability to communicate clearly and concisely, both orally and in writing, and lead presentations, training courses, and effective meetings

•    Ability to work both independently and as part of a team

•    Demonstrated ability to manage and supervise staff and special initiatives

•    Demonstrated integrity, independent thinking, judgment, and respect for others

•    Demonstrated leadership, versatility and integrity

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