GDS Tax - CS Staff (1568614)

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

GDS – CS Staff
Global Delivery services is an extended arm of EY country and Global practices where we provide exceptional service to EY clients to ensure hassle-free and cost-effective solution. Recognizing the adversities EY’s clients face, we build and maintain robust processes, identify improvements, provide valuable insights, address unexpected hurdles and confirm that you are well-positioned to effectively navigate the business environment.

The opportunity
Global Delivery Services – Country Services offers integrated suite services that EY provides to our multinational clients. GCS offers the ease of managing engagements or Country Accounts by: 
a) Taking care of the Administrative work across multiple jurisdictions
b) Centrally managing the global reporting activities 
c) Controlling the cost of managing engagements or Client Accounts across various countries

Each client is referred to as an engagement and the Global and Country Services (GCS) team is accountable for ensuring the delivery of administrative tasks as per the service level agreements. The GCS team project manages the engagement and in teamwork with the client facing teams Globally.

Your key responsibilities
• Handle a portfolio of clients 
• Act as the first point of escalation relating to quality and service delivery 
• Work with Global Engagement teams to confirm engagements are managed effectively and efficiently 
• Identify client requirements and make sure engagement processes meet requirements 
• Identify pain areas in the processes and create enablers to overcome process issues 
• Apply project management concepts to manage engagement delivery 
• Monitor and flag engagement and people issues to local and engagement heads 
• Identify service delivery and process gaps which can be fixed to improve service delivery
• Consult with offshore teams on best practices for engagement set up and management 
• Accountable for the customer satisfaction scores of the portfolio people aspects
• Act as the SPOC for the respective client facing teams 
• Manage service delivery expectations for your engagement portfolio 
• Develop engagement management knowledge of people working on your portfolio 
• Conduct trainings on client and engagement management concepts to wider teams 
• Network with offshore teams to create and maintain good relationship 
• Review engagement deliverables and coach staff members on best practices
• Understand the ERP system and support the clients
• Identify training gaps for self and team and work with management to bridge gaps

Your qualifications encompass
• Familiarity with back office work Invoicing and ERP processes of a company
• Bachelors or Master’s degree, preferably Commerce or Business management
• Experience in working in a multi-cultural and team environment 

Ideally, you also 
• Have excellent relational and communication skills - both written and oral 
• Demonstrate strong organizational skills and structured thinking abilities 
• Demonstrate strong systematic and project management skills 
• Have a strong eye for detail 
• Can work in ambiguous situations and are a team player
• Showcase proficiency in Word or PowerPoint or Excel - working knowledge of Microsoft office

What we are looking for 
We are looking for high individual contributors with Personal Leadership, who consistently deliver quality work while continually looking for ways to improve. We want you to have a clear sense of personal and professional accountability and know how to build relationships by doing the right thing. We look for people who demonstrate drive, vision and purpose and are passionate about helping our clients achieve their goals.

We want people, who appreciate the motivations of working in a professional services environment and are focused on achieving and delivering the best for our clients.

What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations –Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. 
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. 
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. 
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. 

About EY
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It’s yours to build

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.