Hotel Receptionist/Waiter/Waitress

We are looking for a friendly, professional, and highly organized Hotel Receptionist/Waiter/Waitress to be the face of our hotel. You will be the first point of contact for our guests, ensuring a warm welcome and seamless guest experience from check-in to check out.

Key Responsibilities

• Greet and welcome guests upon arrival and departure
• Handle check-in and check-out procedures efficiently
• Manage phone calls, reservations, and inquiries (walk-in, email, phone, online platforms)
• Process payments and maintain accurate records
• Coordinate with housekeeping, F&B, and other departments to fulfil guest requests
• Handle guest complaints and concerns professionally and promptly
• Maintain the cleanliness and orderliness of the front desk area
• Assist with concierge services (restaurant reservations, transportation, tourist information, etc.)
• Ensure compliance with hotel policies and safety procedures

Qualifications

• At least a high school diploma; college degree in Hospitality, Tourism, or related field is an advantage
• Minimum 1–2 years of experience as a hotel receptionist/front desk agent (fresh graduates with strong potential are welcome to apply)
• Excellent English communication skills (both verbal and written); Tagalog fluency required
• Pleasant personality with a genuine customer-service orientation
• Strong problem-solving skills and ability to stay calm under pressure
• Proficient in hotel management software (Opera, Fidelio, or similar is a plus) and MS Office
• Willing to work on shifting schedules, including nights, weekends, and holidays
• Neat and professional appearance

Benefits & Compensation

• Competitive monthly salary basic pay
• Service charge and tips (performance-based)
• 13th-month pay
• Government-mandated benefits 
• HMO/health insurance after regularization
• Free meals on duty
• Uniform provided + laundry allowance
• Paid holiday and sick leaves
• Training and career growth opportunities
• Employee discounts on room rates and F&B outlets

How to Apply

Interested applicants may send their updated resume as soon as possible.