Elevate Your IT Career: Join Our Client as an IT Operations Support Analyst in Telecom!
Step into a role where your expertise in IT Operations Support makes a significant impact on a global scale. As an IT Operations Support Analyst in the telecom industry, you will play a key role in responding to IT support requests, documenting and tracking incidents, and ensuring seamless onboarding and offboarding processes. Your technical skills will shine as you provide on-site deskside support, resolve hardware and software issues, and assist with software installations and configurations. Join us to leave a lasting legacy that transcends geographical borders and enjoy the perks of influencing global operations without leaving your current location.
Here’s a glimpse into your future role:
Employment Type: Full-time
Schedule: Day Shift; Mon - Fri; 7AM - 4PM
Work Arrangement: Hybrid (3 months training onsite); one day a week onsite after training
Perks: Day 1 HMO, Above-market salary, Global exposure
Shape Tomorrow's Telecommunications Landscape with Your Expertise!
- Actively respond to IT support requests, and document and track incidents and resolutions in the ticketing system.
- Manage users and systems onboarding, offboarding, access modifications, and other access control tasks.
- Provide technical assistance and on-site deskside support, including resolving hardware and software issues and assisting with software installations and configurations for new starters.
- Offer user support for various application systems, involving troubleshooting, resolving, and escalating issues.
- Support office infrastructure, including boardroom/meeting room systems and audio/visual equipment.
- Provide technical support to staff face-to-face, by phone, email, or via RMM tools.
- Respond to alerts and incidents promptly, diagnosing, resolving, and escalating technical problems.
- Regularly monitor IT systems to ensure smooth operations, analyze trends, and make recommendations for system upgrades or changes to meet future demands.
- Create and maintain accurate documentation to facilitate knowledge sharing.
- Collaborate with IT teams to address complex issues and implement solutions.
- Ensure compliance with IT security policies and procedures.
- Identify opportunities for process improvements and automation within IT operations.
- Participate in an on-call rotation to provide after-hours support for incidents.
- Perform other duties as assigned by the reporting manager.
Requirements
Your Gateway to a Cutting-Edge Future
- Minimum of 3 years' experience as an IT Support Analyst or in a similar role.
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proficiency in Windows and Linux desktop and server operating systems.
- Proficiency in O365 Administration.
- Knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.).
- Familiarity with virtualization technologies (VMware, Hyper-V, etc.).
- Experience with IT infrastructure components, including servers, storage, and networking devices.
- Understanding of cloud computing platforms (AWS, Azure, etc.).
- Proficiency in using monitoring and troubleshooting tools for system and network management.
- Relevant certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified: Azure Administrator Associate, Cisco Certified Network Associate (CCNA), VMware Certified Professional (VCP), ITIL Foundation Certification) are a plus.
- Ability to analyze complex technical issues, troubleshoot problems, and implement effective solutions in a timely manner.
- Strong verbal and written communication skills for interacting with end-users, colleagues, and management, as well as documenting processes and procedures.
- Ability to work collaboratively with cross-functional teams to address technical challenges and achieve common goals.
- Effective time management and prioritization skills to manage multiple tasks and meet deadlines in a dynamic IT environment.
Benefits
Perks Await in Telecom Territory
- 5-day work week with a day shift schedule from Monday to Friday.
- HMO coverage including 1 dependent or Mutual Fund Benefit upon hire.
- 20 frontloaded leave credits, with up to 10 available for conversion.
- Hybrid work arrangement.
- Talent engagement and development opportunities.
- Premium office location in Makati.
- Full-time and regular employment.
- After 1 year with the client, the staff member can choose to add 1 HMO dependent for free or receive a health allowance of Php 12,000 per year.
- Competitive salary package.
- Unlimited opportunities for employee referral incentives across the organization.
- Standard government benefits and additional Emapta benefits.
- Fun engagement activities for employees.
- Mentorship and exposure to global leaders and teams.
- Upskilling opportunities through Emapta Academy.
- Career growth opportunities.
- A diverse and supportive work environment.
Connect with Excellence: Join a Leading Telco Driving the Future of Sustainable Service
You will be working with our client, a premium, future-focused provider of nbn™, phone and mobile services to homes and businesses across Australia. As a leading telco business, our client is proud to provide reliable and sustainable services while helping make the world greener. Do a work you will be proud of and surround yourself with likeminded individuals that sees you as their biggest asset. Here, you will be immersed in a globally competitive environment that aims to help you propel your career forward. There’s nothing wrong in seeking for more, but you can achieve to have more in your career and in your personal life, without sacrificing anything. Seize this opportunity to be part of something greater today.
Welcome to Emapta Philippines!
Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.
With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.
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