IT Service Desk- LS Central (AU Retail, Hybrid)

Schedule: Monday – Friday (8:00am-5:00pm AEST)

What are we looking for?

Skills Required:

• 3-5 years of Service Desk/Support Operations Engineering experience or similar role
• Experience in providing support for LS Central Retail is required.
• MS Office 365 troubleshooting and administration
• Experience with the Jira ticketing system is required.

Nice to Have:

• Bachelor’s degree in information management, Information Technology, Information System, Computer Science, Business Administration, or equivalent
• Good understanding with Microsoft InTunes a plus
• Good understanding with Microsoft SharePoint a plus

What will you do?

• Technical Support: You'll be the first point of contact for Windows desktop challenges, whether it involves setting up hardware, fixing printer problems, or working with FPOS systems. You'll also tackle and resolve any issues that come up with LS Central Retail, Mimatch, and the Givex Loyalty Program.
• Incident Management: Record, prioritize, and monitor incidents seamlessly using Jira. Leverage our knowledge base for quick first-call resolutions and keep precise documentation of issues and their solutions.
• Collaboration: Partner closely with the IT Manager and Level 2 support staff to tackle escalated POS issues and manage vendor relationships seamlessly. Engage with your teammates to ensure prompt resolutions and foster clear communication with users.
• Documentation: Play a key role in enriching our knowledge base by crafting FAQs and user-friendly guides for frequently encountered challenges. Ensure our documentation stays up-to-date with clear insights on system configurations and processes.
• Training & Development: Engage in continuous training to enhance your expertise in LS Retail and desktop support. Share your knowledge by training new team members on essential systems and best practices!
• Monitoring & Maintenance: Join us in ensuring the seamless operation of our IT systems by assisting with the monitoring and upkeep of essential platforms like MS Teams, SharePoint, and InTune.

Join the awesome team and enjoy these benefits & perks:

• Hybrid (2 days a week Office-based)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is Australia’s premier golf retailer serving the golfing community for over 40 years with over 50 store nationwide.

#ConnectOSCareers #JoinConnectOS 

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.