DescriptionThe IT Specialist I is the first point of contact for end-users seeking technical assistance. This role involves responding to a wide range of IT issues, providing basic support and troubleshooting, and ensuring high levels of customer satisfaction.
Requirements - Proven experience in a technical support or help desk role.
- Strong knowledge of operating systems (Windows, macOS), software applications, and IT equipment.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Experience with ticketing systems and remote support tools.
- Basic understanding of network principles and troubleshooting.
Benefits - Government mandated benefits
- 13month pay
- HMO (after 1 month of employment)
- Non-taxable allowances
- Paid Leaves