The Jr Platform Operations Analyst will perform the functions outlined below:
• Collect and document business requirements for project including training on support activities for operational process and business improvements/automation efforts
• Facilitate process workflow modeling to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
• Develop, implement, and execute operating procedures
• Identify issues and risks and participate in problem resolution
• Bring inconsistencies and problems to the attention of management
• Work closely with Client Service, Operations, Enterprise and other internal Customer departments
• Review data source and reporting for accuracy and completeness
• Utilize Microsoft Office and other data management applications to automate reporting and analysis
• Conduct data acquisition, prep, and analysis as a business need arises
• Assist in implementing and tracking key performance indicators (KPIs)
• Design and develop and assist in preparation of recurring and ad-hoc analysis/reports
• Ensure data integrity for all standardized and customizable reporting
• Evaluate/design new and existing macros, queries, dashboards and report/automation logic
• Other ad hoc tasks or activities associated with the Platform Ops support function and/or tasks within the capability and pay grade of the team member as may be assigned.
Requirements
Jr Platform Operations Analyst:
• College Degree in Computer Science, Economics, Mathematics, or Business Administration
• 1+ years relevant experience preferred, but not required
• Strong mathematical and analytical skills
• Moderate skills in Microsoft Suite, specifically Excel VLOOKUP, INDEX and MATCH, Pivot Tables, VBA, and macros
• Computer skills: MS SQL and VBA for Excel are preferred
• Experienced in detailed operational data reconciliation
• Experienced at capturing and analyzing relevant data for formulating recommendations is a plus
• Ability to summarize information utilizing charts and graphs using MS PowerPoint or Dashboard tools is a plus
• Solid written and verbal communication and the ability to work with customers
• Multi-tasking and deadline orientation are essential
• Ability to work in a fast-paced, dynamic environment
• Dependability and the ability to maintain utmost confidentiality in dealing with business information