Medical Admin Assistant
Clark OutsourcingPosition Title: Medical Admin Assistant
Reports To: Partner, Partner Advisor
Primary Relationships: Partner Team
Date: October 2024
Schedule: 8:00 PM - 5:00 AM PHT
Responsibilities:
Maintain an open and positive attitude, fostering a supportive and enjoyable work environment
Serve with passion and prioritize helping others first
Demonstrate confidence while maintaining humility, always striving for the greater good.
Uphold honesty, ethics, and accountability in all actions
Ensure timely delivery of results and completion of tasks, exceeding expectations where possible
Lead by example, manage processes effectively, and hold oneself and others accountable for achieving desired outcomes
Support the branch team in delivering high-quality client care and maximizing client experience
Serve as the point of contact for client relations, managing inquiries and conversions effectively
Independently manage client care procedures, ensuring high-quality customer service at all touchpoints
Ensure field staff are compatible with clients and informed about client well-being
Support intake calls, service standards, and scheduling to meet client needs efficiently
Utilize technology tools and resources effectively to streamline business processes
Handle on-call duties periodically, ensuring 24/7 care coverage for clients
Track client feedback on field staff performance and maintain a strong bench of talent
Document performance, provide feedback, and coach employees to improve performance and client care
Qualifications:
High School Diploma required; Associate's or Bachelor’s Degree in Communications, Healthcare Administration, or related field preferred.
Minimum of 2 years’ experience in management, customer service, or human resources within an office setting.
Proficiency in MS Office (Outlook, Word, Excel, PowerPoint) and internet navigation
Strong organizational and attention to detail skills
Excellent oral and written communication skills
Ability to prioritize tasks, manage conflicting demands, and meet deadlines
Tact, discretion, and respect for confidentiality
Pleasant and confident telephone manner
Ability to work well in a team and independently
Reliability, honesty, and project management skills