Network Engineer

Engineer Networks, Not Overtime—Enjoy Work-Life Balance in IT!

Enjoy the rare balance between career growth and personal time as a Network Engineer in the IT services industry! In this role, you’ll manage service desk operations, handle customer network administration, and support IP telephony environments—all while knowing that once your shift ends, so does your workday. Say goodbye to after-hours stress and hello to free time to focus on what truly matters. Whether it's spending time with family, pursuing hobbies, or just unwinding, this position gives you the hours back in your day that are hard to find elsewhere. If you're ready to support customer networks and troubleshoot with a clear head and a balanced life, this is the job for you!

Admin Duties

• Update CRM with company/customer details
  
• Coordinate projects
  
• Communicate with customers
  
• Provide Level 1 & 2 Help Desk support, including escalations
  
• Offer telephone support and customer service
  
• Manage tickets and escalate to vendors & suppliers
  

Technical Duties

• Configure networks (Routing/Switching/WiFi)
  
• Configure network security (Firewall policies)
  
• Troubleshoot network issues
  
• Perform speed tests, and monitor latency and jitter
  
• Monitor and respond to network events and alerts
  
• Escalate issues to vendors
  
• Manage fault resolution
  
• Conduct remote sessions with customers, vendors, and carriers for troubleshooting
  
• Escalate carrier outages
  
• Communicate outages to customers—written and verbal
  

Tasks & Responsibilities

• Manage service desk and customer communications
  
• Administer customer networks, including moves, adds, and changes
  
• Administer customer IP telephony environments, including moves, adds, and changes
  
• Support customer networks and troubleshoot network faults
  
• Support customer IP telephony networks and troubleshoot voice service incidents
  
• Manage tickets, including vendor & supplier escalations
  
• Respond to network events and alerts
  
• Communicate outages to customers—written and verbal
  

Requirements

Crafting Excellence: Your Key Attributes

• Bachelor’s degree in Electrical Engineering or a related field
  
• ITIL and IT Service Management certification
  
• Networking certification with Cisco or Juniper (e.g., CCNA, CCNE)
  
• Prior experience in telecommunications or with a service provider (highly desirable)
  
• Awareness of IT Service Management/ITIL (highly desirable)
  
• Mandatory: Experience in internet and VoIP support
  
• Mandatory: Networking certification with Cisco or Juniper (e.g., CCNA, CCNE)
  
• Experience with Cradlepoint CPE (highly desirable)
  
• Experience with SD-WAN, cloud, and virtualization technologies (highly desirable)
  
• Experience with security and firewall vendors (highly desirable)
  
• Experience with telephone/VoIP systems (highly desirable)
  
• Level 2 support capabilities for internet/VoIP (highly desirable)
  
• Experience creating and maintaining wikis and support documentation
  

Benefits

Balance Achieved: Tech-Forward Perks and More

• HMO coverage upon regularization
  
• Competitive Package
  
• Day shift schedule
  
• Prime office location (Ortigas)
  
• Standard government and Emapta benefits
  
• Unlimited opportunities for employee referral incentives across the organization
  
• Total of 20 annual leaves to be used on your own discretion
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Upskilling through Emapta Academy
  
• Career growth opportunities
  
• Diverse and supportive work environment
  

Get to Know the Masters of Technological Brilliance and Creativity

An Australian technology services company, our client boasts over a decade of expertise in crafting and implementing cutting-edge technology solutions for some of the nation's most prosperous businesses. Focused on empowering clients to swiftly implement intelligent technological solutions, our client addresses challenges and propels businesses towards their objectives. Rooted in innovation and technical prowess, the company embraces change under visionary leadership, translating inventive concepts into tangible actions and measurable outcomes. Become a part of our client's team, where collaboration with exceptional technical experts, continuous engagement with technology trends through conferences and educational events, and involvement in projects reshaping business success await you.

Who are we? 

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment. 

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us. 

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