Officer, Control Tower

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• To proactively monitor all delivery movement from origin to destination across our different service types.
• Troubleshoot any possible delays or actual delays
• Actively reach out to stakeholders at all or any points within supply chain to identify and solve issues
• Work closely with the Delivery Operations executives team to understand and evaluate process
• Monitor and ensure on time deliveries or orders/shipments.
• Build a community culture with high standards and strong values
• Ensure our service professionalism and availability
• Identify, build and enforce process improvements to manage the driver operations team effectively
• Troubleshoot and solve issues faced by delivery partners and merchants
• Own the weekly performance of designated hub including deliveries, fulfilment, and customer experience
• Any other tasks as assigned by Managers
• Build a pool of logistics service providers who are able to support Teleport’s requirements for first-mile delivery, customs declaration and clearance, last-mile delivery and additional logistics services
• Work closely with the Delivery Operations Teams and Growth Teams to define go-to-market strategy, service needs and priority geographies / routes for door-to-door deliveries

At the onset, you may be culture-shocked working in AirAsia and with the Teleport team. To help you adapt better, we would like to share our beliefs on leadership. Put simply, you are a leader, we all are leaders and good leaders will:

• Roll up their sleeves as needed, and never delegate work that one would not be willing to do themselves
• Do what is needed to get things done, as they believe speed is more important than anything else to effect change
• Over communicate, particularly as they are all quite autonomous
• Take care of our staff, and treat them as they would want to be treated
• Are rigid on goals, but flexible on the details

SKILLS

These are minimum skills requirements and a ‘must-have’ for the role:

• Strong leadership and people management skills to deal with a large and diverse driver community
• Is resourceful and a fast thinker – able to solve problems on-the-go and adapt quickly
• Results and performance driven, preferring data to drive your everyday decisions
• Possess a hands-on mentality and an analytical and structured way of working
• Able to operate successfully in a lean, fast-paced organization to scale quickly
• Self-motivated with a focus to exceed set goals
• Comfortable adapting to new technologies
• Displays high attention to detail 
• Is calm, especially under pressure
• Is a fast thinker – able to solve problems on-the-go
• Is able to apply discretion and sound judgement even in ambiguous situations
• Is able to work independently while being able to contribute successfully to cross-functional teams
• Has Excellent organizational skills, ability to manage multiple projects at once, follow through and meet deadlines
• Has excellent written and verbal communication skills

These are skills that are ‘nice-to-have’ and will make you stand-out in the job application:

• Multilingual
• Strong knowledge of driver/fleet management
• Like a true athlete, you understand that we succeed or fail as a team. You are always ready to step up beyond your core responsibilities and go the extra mile for the project and your team. You nimbly overcome barriers to deliver the best products more quickly than expected.
• You seek knowledge and insight. You challenge yourself to turn moments into master’s classes. Whether closing a gap, developing a new skill, or staying ahead of your industry, you revel in the joy of learning and growing.
• You are drawn to take on the hardest problems, navigate ambiguity, and battle skepticism. You never settle, even in the face of overwhelming obstacles.

QUALIFICATIONS & EXPERIENCE

• At least an undergraduate degree
• 1-2 years working experience, predominantly in an operational capacity
• We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be the best. We committed to creating a diverse work environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
• Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position-specific.