Operation Center Agent

Company Description

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Job Description

The Operation Center Agent is responsible for monitoring and maintaining the health and performance of our IT systems and batch processing jobs.

This role is crucial in ensuring the smooth operation of our IT infrastructure and applications, and the timely execution of critical business processes.

Your key tasks:

• System Monitoring:
  • Proactively monitor system performance and availability metrics
  • Identify and troubleshoot system anomalies and performance bottlenecks
  • Respond to system alerts and alarms in a timely and efficient manner
  • Escalate critical issues to appropriate technical teams
• Batch Processing:
  • Schedule, monitor, and troubleshoot batch jobs
  • Ensure the timely and accurate execution of batch processes
  • Investigate and resolve batch job failures
• Incident Management:
  • Document and track incidents in accordance with established procedures
  • Ensure the engagement of all required teams to resolve incidents

Qualifications

• Good understanding of IT infrastructure components (servers, networks, databases)
• Excellent problem-solving and troubleshooting skills
• Strong attention to detail
• Ability to work independently and in a team environment
• Strong communication skills, both written and verbal, with a good level of fluency in English
• Full availability to work in shifts, including nights, weekends and public holidays

It would be a real bonus if you have 

• Experience with system monitoring tools (e.g. PagerDuty, NetCool, Grafana)
• Knowledge of batch processing concepts and tools (e.g. Zena)
• Experience in SIEM and EDR solutions (Splunk, Sentinel, Wazuh, Defender)
• Experience with ITIL frameworks
• Knowledge of cloud technologies

Additional Information

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices. 

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. 

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way. 

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.  

#LI-Hybrid