Operations Assistant

ABOUT US 

BSA Solutions provides talent outsourcing services to small and medium-sized businesses. We offer global businesses access to highly skilled professionals from the Philippines and Malaysia, enabling businesses to build their offshore dream teams. Our vision is to be the place where bright minds meet to build a community of successful companies. We help talents chart their professional careers and allow our clients to focus on strategic and high-level tasks while we care for their talent management needs. We pride ourselves on delivering exceptional results through our personalised services and our in-depth knowledge of the markets we serve.  

HEADLINE 

Are you passionate about providing exceptional hospitality experiences? Do you thrive in a fast-paced environment? We are seeking a dedicated and detail-oriented OPERATIONS ASSISTANT to join our client, a boutique hotel located in the heart of Bondi Beach, Sydney, Australia. If you have a strong work ethic and excellent organizational skills, we want to hear from you! If you are ready to join a dynamic team and contribute to providing an exceptional guest experience, please submit your application.  

What’s in it for you: 

• Full-time, permanent position. 
• Office-based in vibrant Cebu City, offering a supportive and collaborative work environment.  
• Grow and develop your career with us through our technical and professional development programs.  
• Right place to start your career with generous benefits + personalised learning and development.  
• Open to fresh graduates

This role has been specifically designed to align with the aspirations and talents like you.  

This is a full-time, office-based role in Cebu City. To start in May 2024. 

ABOUT THE ROLE 

As an Operations Assistant, you are an integral part of creating extraordinary guest experiences. As the first point of contact, you will answer calls and provide exceptional service, attending to inquiries and requests promptly. With meticulous attention to detail, you will manage housekeeping allocations, ensuring guests enjoy a pristine and comfortable environment. Your comprehensive handovers will facilitate seamless transitions between shifts, guaranteeing that important information and guest preferences are communicated effectively. Additionally, you will assist with reservation calls, showcasing your passion for hospitality and guiding guests through the booking process. By joining us, you will contribute to the company's commitment to excellence, helping us establish a unique and unforgettable haven in the vibrant heart of Bondi Beach. 

RESPONSIBILITIES 

• Answering Calls: Serve as the first point of contact for incoming calls, providing professional and friendly assistance to guests and addressing their inquiries and requests in a timely manner. 
• Responding to Requests and Enquiries: Handle guest requests and inquiries promptly and efficiently, ensuring a high level of customer satisfaction. Coordinate with relevant departments to fulfill guest needs. 

• Housekeeping Allocations and Requests: Assist in managing housekeeping tasks, including room allocations, scheduling, and addressing any housekeeping-related requests from guests or staff members. 
• Daily Handover: Conduct thorough and accurate daily handovers to ensure smooth communication and coordination between shifts. Relay important information, updates, and specific guest requests to the next shift. 
• Reservation Calls: Assist in managing reservation calls, providing accurate information about room availability, rates, and hotel amenities. Process reservations and ensure proper documentation. 
• Room Inspections: Conduct regular room inspections to ensure cleanliness, functionality, and adherence to quality standards. Report any maintenance or cleanliness issues to the appropriate departments for prompt resolution. 
• Operational Flow of the Day: Contribute to the efficient operational flow of the hotel by coordinating with various departments, including housekeeping, front desk, and maintenance. Assist in resolving any operational challenges that may arise. 

• Excellent communication skills, both verbal and written. 
• Strong organizational and multitasking abilities. 
• Attention to detail and a commitment to delivering high-quality service. 
• Ability to work effectively in a fast-paced environment. 
• Previous experience in a hospitality or customer service role is preferred. 
• Proficiency in using hotel management software or reservation systems is a plus. 
• Flexibility to work varying shifts, including weekends and holidays. 

BSA Solutions, Inc. offers: 

• Comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law. 
• Comprehensive and generous HMO benefits package for you and one dependent from the start date. 
• Personalized professional development coaching and mentoring to help you map out your personal and professional development plan. 
• Broad selection of exciting and engaging social events to embrace as a vibrant BSA community. 

• Psychologically safe environment for you to develop your skills and talent consistent with BSA values and 
• Frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say. 

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, color, religion, origin, or any other characteristics protected by applicable law.