Operations Assistant with Project Manager and IT Background

Looking for Filipino (Philippines-based) candidates

Job Role: Operational and IT Support

Work Schedule: Monday - Friday 9 AM - 5 PM (AU Time Zone)
Salary range: 1300 - 1600 AUD

Who We Are: At Hunt St we help Aussie and US based companies directly hire top 5% remote talent in the Philippines & Nepal. You will be hired directly by the client, we are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home. 

Who The Client Is: A 3PL (Third-Party Logistics), Print, and Mail service provider, the company operates with a strong focus on in-house management of all operations. Based in Sydney, the company values efficiency, precision, and innovative solutions in logistics and related services, with a commitment to never letting customers down. As part of its ongoing growth, the company is expanding its team by adding an offshore Operations Assistant, who will play a key role in ensuring the smooth day-to-day operations of the business.

Role Overview: We are seeking a highly motivated and adaptable Generalist Operational & IT Assistant. The successful candidate will have a strong appetite for learning and a positive attitude, showing initiative and problem solving skills. This role requires an individual who can confidently navigate operational tasks, IT support. You will play a crucial role in enhancing our operational efficiency, managing review requests, and supporting both internal and client-facing projects. This position will report directly to the Operations Director in the areas of business operations and IT support and provision. 

Key Responsibilities:

Operations & Administration:

• Process and monitor client invoices, billing, and other financial records.
• Utilize & administer Asana for project and task tracking, documentation, and collaboration on operational tasks.
• Collaborating in Notion for documentation of SOPs, Workflows and Knowledge base content.
• Assist with review requests and survey systems, using platforms like Reviews.io to gather client feedback.
• Provide support for ticketing systems to resolve operational issues.
• Weekly invoice reconciliation between Warehouse Management system and Australia Post
• Managing Reviews.IO and Google Review requests 
• Administration of Net Promoter Score (NPS)
• Collaborate with the sales team to identify opportunities from historical quotes and other sources as directed

IT & Systems Management:

• Manage Shopify integrations and troubleshoot as needed.
• Proofreading A.I. generated documents from Gamma and Scribe uploading into Notion
• Proficiency with Microsoft and Google suite of products
• Dashboard system administration for sales, financial, operations (Warehouse systems) and marketing

• Experience in an operations or IT assistant role.

• Familiarity with Shopify, Notion, and Zapier.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities.
• Familiarity with ticketing systems and customer survey platforms (such as Reviews.io).
• Basic understanding of financial processes, including billing and invoice reconciliation.
• Excellent communication skills and a proactive, team-oriented attitude.