Operations Business Partner

Whether you’re working from home or on your way to the office, chances are you’re probably reading this because you’re seeking a new adventure, or you’re up for a new challenge. GROW Inc might just be that for you! 

So, who is GROW Inc? 

Founded in 2016, we’re the Australian FinTech success story you probably haven’t heard about. We’re solving big problems in the Superannuation and Managed Funds industry. The administration platforms (the software that tracks everything to do with your super) are built on things you or your parents would recognise from the glory days of 90’s computing.

How are we doing it?

We’re solving this by disrupting the wealth management industry with DLTA, our platform built on Distributed Ledger Technology which improves the financial wellbeing of Australians. We’re making Super more timely and information more accessible whilst enabling wealth management companies to offer more cost effective solutions.

We’re rebels with a cause. We’re authentic, diverse, and embrace our differences as we continue to put a dent in the universe. We know diversity of thought helps us to build better solutions for our customers which is why we encourage the entire GROW team to bring their whole selves to work each and every day. 

As the Operations Business Partner you will work with the leaders across our Delivery Teams, and are responsible for improving how the group operates. 

The main goal is to ensure that the group is efficient & effective by setting processes and building out the groups operational foundations. In this role you will own the group's cadences, communications and OKR tracking including organising team meetings, workshops and  events driving a culture of accountability and performance. Working with the leadership of Product and Technology, you will coordinate and drive special projects that uplift how our teams operate as well as support and guide team members through best practice for process improvements to our Ways or Working. An added bonus if you can help configure delivery tools such as the Atlassian Suite.  

 In short, you'll be the chief wrangler of anything operationally within the team that needs focus and key to ensure all people in Product and Technology are up to date with the information they need!

Using your experience with program/project management, administration, and relationship-building you will work with cross-functional teams and working groups to help GROW to achieve the level of operational efficiency, cooperation & collaboration that our teams need to hit their goals.  

1. Strategic & Operational Planning:

• Collaborate with the Product and Technology leaders to develop, refine, and execute GROW’s OKRs, strategic plans and objectives.

• Provide insights and recommendations to enhance growth, delivery and performance across Product and Technology.

• Monitor OKRs and implement improvements as needed.

• Drive the planning and implementation of key projects and programs to ensure alignment with organisational goals.

• Identify and address operational bottlenecks, working closely with stream heads to ensure effective cross-functional collaboration.

1. Operational Management

   • Run Product and Technology’s operational cadences including team and leadership meetings 

   • Evolve and optimise operational processes that support Product & Technology leaders to run GROW’s tech delivery

   • Drive team engagement by organising team events such as workshops and team celebrations

   • Work within P&T tools (Atlassian suite) helping to organise and structure work including building effective reports to provide insights into operational aspects 

2. Project & Change Management:

   • Oversee and coordinate the execution of key projects and the bodies of work for Product and Technology, ensuring timely delivery and adherence to project milestones.

   • Support the implementation of new processes, technologies, and systems within operations.

   • Collaborate with cross-functional teams to drive change successfully including mitigating risks.

3. Stakeholder Relations:

   • Act as a liaison between Product & Technology and various stakeholders across GROW as you drive key operational processes.

   • Cultivate and maintain positive relationships with key stakeholders to support growth, productivity, performance and sustainability.

4. Communication & Documentation

   • Bring clear and proactive communication and documentation skills, ensuring all teams are across operational processes and changes.  

   • Through your communication, drive effective changes, helping teams adapt to new ways of working.

   • Create effective documentation for Product and Technology relating to operational processes and general team information 

5. Performance Analysis:

   • Support the team in establishing OKR metrics to monitor team performance.

   • Conduct regular performance reviews and analysis, providing actionable insights to improve outcomes.

   • Develop and maintain dashboards and reporting mechanisms for tracking key metrics.

• You have proven experience in a Events, Program or Project Management role, or similar within the start/ scale up tech environment.

• You have experience in Organisational Change Management & Communications

• You have experience prioritising, managing and tracking multiple projects simultaneously with the ability to work autonomously in a fast-paced, high-growth environment

• Your keen eye for detail and drives, ensures you uphold high standards of excellence

• You’re truly self-motivated with a desire to constantly learn , develop and grow an inaugural role to build out the specialty

• You have integrity and trustworthiness with humility/willingness to question one’s own assumptions 

• You are able to build relationships and rapport fast and constantly expand internal networks

• Your ability to be comfortable operating in the grey . We don't often have all the information required and priorities can shift and change quickly, so a comfort with ambiguity and bringing clarity to these situations is a must.

Why you’ll love working at GROW

• Health insurance for you and 1 dependent
• Government Contributions paid on top of salary
• Flexible, remote working environment
• Diverse, friendly, and transparent culture
• On-the-job learning and training

Looking for a job can be stressful and we don’t want you agonising over the wording of your cover letter, so don’t include one. Just make sure your CV is well-written and detailed enough so we can get a better idea of the type of person you are. Even if you don’t meet every single requirement, but you feel inspired to join our mission, we encourage you to send in your application. You never know, you could be the perfect person to join our team!

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant