Join the team redefining how the world experiences design.
Kamusta, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.
Where and how you can work
Our flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place. Whether your role needs you in the office, at home or a bit of both, we've created an environment that truly empowers you to thrive.
What you’ll do (responsibilities)
What we're looking for
About the Role/Specialty
At Canva, we’re all constantly striving towards our Crazy Big Goals! Since growing to a worldwide team of over 5,500 we need to ensure we’re working as effectively and efficiently as possible, which is where our Operational Business Partners come in. An Operations Business Partners works alongside the Leadership Operations role, as well as the Group Lead, and are responsible for improving how the group operates. The main goal is to ensure that the group is incredibly efficient & effective by setting processes and building out the groups operational foundations. In this role you will own the group's cadences, communications and goal tracking and organise team events and celebrations. You will coordinate special projects and drive them to unilateral success by coordinating and communicating between key project owners. In short, you'll be the chief wrangler of anything operationally within the group that needs focus.
Using your experience with program/project management, product operations, administration, and relationship-building you will work with cross-functional teams and working groups to help Canva to achieve the level of operational efficiency, cooperation & collaboration that our front-line teams need to hit our goals.
About the Group/Team
At Canva, we are dedicated to empowering every user with the tools they need to find instant resolutions to their issues. Our User Help team is at the heart of this mission, designing and developing highly relevant self-help experiences. This includes a comprehensive Help Center, intuitive in-product assistance, conversational AIs, and automated support solutions.
Our goal is to seamlessly connect customers with amazing content that enhances their use of Canva's features, while also resolving queries automatically. We personalize the help journey based on user attributes, ensuring that each user receives the most relevant support tailored to their needs.
Additionally, our User Help team is responsible for managing our content platform and ensuring that our help articles are highly visible and optimized for search engines (SEO). By doing so, we make sure users can easily find the information they need to make the most out of Canva. Join us in creating an empowering, approachable, and efficient support experience for our diverse user base.
What's in it for you?
Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.
Here's a taste of what's on offer:
Check out lifeatcanva.com for more info.
Other stuff to know
We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!
Please note that interviews are conducted virtually.
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