Established in 1999, AXA Philippines is one of the largest and fastest growing life insurance companies in the country. It offers financial security to more than one million individuals through its group and individual life insurance as well as general insurance products through its subsidiary Charter Ping An.
AXA Philippines is one of the first to introduce bancassurance operations in the country, and is among the pioneers in the investment-linked insurance sector.
AXA now offers a complete range of products for all its customers’ insurance and financial protection needs, including savings and investments, health plans, income protection, and health coverage; and through its general insurance subsidiary Charter Ping An Insurance Corporation\: fire, motor car, marine cargo, personal accident, bonds, casualty, and engineering insurance products.
AXA Philippines closed 2017 with P26.4 billion in total premium income and P5.7 billion in gross written premiums from Charter Ping An. Today, AXA has more than 4,000 financial advisers in 36 branches, and 700 financial executives in over 900 Metrobank and PSBank branches nationwide. Charter Ping An, on the other hand, has 22 branches nationwide and 2,007 agents.
AXA Philippines is a joint venture between the AXA Group, headquartered in France, and the Metrobank Group, one of the largest financial conglomerates in the Philippines.
The Metrobank Group is a conglomerate of industry-leading businesses that includes First Metro Investment Corporation, Metrobank Credit Cards, Federal Land, Toyota, and Manila Doctors Hospital. It was hailed Best Bank in the Philippines in 2010, 2011, and 2012 by Euromoney and recognized as the strongest bank in the Philippines by The Asian Banker in 2013. It is owned by the Ty Family whose major business interests include financial services, real estate development, power, and manufacturing.
Please visit www.axa.com.ph/careers for more information.|
Job Purpose |
· Facilitate, define, document and coordinate the operations support and procedures to handle transactions arising from new products and services. · Act as main point of contact (POC) for all Ops systems related issues (Life, Health, and GI), to monitor and drive IT resolution and ensure overall operational readiness before launch of a new product or service (e.g., definition of system requirements, review and sign-off of BRS, FS, UAT scope and sign-off |
|
||
|
Critical Accountabilities |
||||
|
Key Result Areas |
Major Activities |
Output |
Challenges and Risks |
|
|
Operational management Technology Productivity and Incidents Management Portfolio Management for systems related major projects. |
· Monitor and Operations’ systems, platforms and other digital tools productivity. · Monitor system issues across Life, Health, and GI business. · Works with IT to escalate system requirements and issues to ensure efficient BAU processes and operational readiness related to new product offers and services. · Monitor and provide regular updates to Operations re\: status of system issues and progress of solution. · Collaborate with various operations Department Heads and SMEs to review and sign-off on BRS, FS, and UAT scripts. · Collaborate with IT and SSC to identify Ops production tools evolution requirements/priorities. · Ensures efficient allocation of manpower resources required to do new product and systems production testing. · Gather and analyze data and create reports on technical and production issues, and improvement opportunities from digital product implementation |
· Achieve KPI targets. o Timely resolution on system issues related to downtime, errors, bugs, and other possible incidents that may impact systems productivity. o Ensuring ongoing projects are progressing as planned. |
· Possible system issues where most of drivers or causes are uncontrollable or with cost implications. · Dependencies on project team members with full time responsibilities on BAU’s. · Challenges with vendors with limited knowledge on business requirements. |
|
|
Policy |
· Drive the development of system user manuals across Operations. · Ensure compliance with the system’s incident management guidelines. |
|
|
|
|
Process improvement |
· Identify possible improvements related to business processes, existing digital assets including workflow tools and in process guidelines. · Act as an SME and recommend possible solutions for improvement opportunities related to business processes and tools. |
|
|
|
|
Stakeholder Management |
· Liaise with project owners/dept heads to identify project requirements, scope, and objectives. · Facilitate toll gate reviews and partner with process owners and sponsors in driving the progress of projects, and track and address project risks that may impact overall project health and may cause delays. · Resolve escalated issues arising from operational decisions; informs manager/superior if issue is of sensitive nature and/or may require coordination with another department / parties. · Act as Operations representative in communicating with other business units and external partners on issues arising from new product or systems launches. · Assist in the roll-out of new digital products to the business units and in answering technical questions/concerns. · Responds to follow-ups and inquiries from various sources |
· Customer/stakeholder satisfaction · Issues are either resolved or escalated. · Overall project health |
|
|
|
Others |
· Perform cross-functional ad hoc tasks, assignments, or projects. · Performs other related tasks, as maybe assigned, from time to time. |
|
|
|
|
Key Decisions/Dimensions |
||||
|
Decisions |
Quantifiable Data Related to Job |
|||
|
Within scope of authority |
|
|||
A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country's strongest banks.
|
Bachelor’s degree in IT/ Computer Science, or equivalent |
· Minimum 2-3 years working experience in products and/or applications support or related role. · Preferably with project management experience (from conception to delivery) · minimum 2-3 years working experience in continuous process improvement. |
|
Personal Characteristics/Behaviors |
Other Requirements |
|
· Action oriented · Strong stakeholder management skills · Analytical and problem-solving skills · Integrity and trust · Keen attention to details · Task Prioritization and time management · Solid organizational skills · Coordination and collaboration with stakeholders · Above average interpersonal skills |
· Adequate knowledge of various software applications used for testing and troubleshooting. · Familiar with incident management process · Effective written and spoken communication skills |