Paralegal Associate

Hi! We’re Smartsourcing, looking for a Paralegal Associate who can work with us full-time and on-site!
Where?📍 Crown 7 Business Centre, Pope John Paul II Ave, Cebu City, Cebu

As a Paralegal Associate, you will be responsible for support on all aspects of the fulfilment and service delivery for Marketing Suite campaigns. You will collaborate with our client’s team of lawyers to ensure they are delivering an exceptional customer experience while meeting their KPIs.

Some of the things we expect you to do are to:

• Ensure client responsiveness and delivery KPIs are met.
• Identify client risks and opportunities, and work the with Marketing Suite Lawyer team to ensure the client is realising the maximum value from their MS offering.
• Proactively identify and mitigate risks that would impact our ability to deliver goals.
• A preliminary review of terms and conditions for promotions.
• A preliminary review of artwork advice.
• Identify when issues need to be escalated to the MS Lawyer team and ensure the client is kept in the loop until resolution.
• Pre-completing template documents with data outputted from the Promotion Wizard app (includes winner release forms and gift with purchase offer template forms).
• Verbal and email written correspondence with clients, including sending quotes and responding to Promotion Wizard/Advertising Wizard/general enquiries (e.g. login issues, quote requests, unlocking, fixing and re-submitting promotions via Promotion Wizard, replying to intercom queries etc).
• Emailing and calling various lottery government departments for updates or follow-up on permits.
• Send terms and conditions to clients on behalf of lawyers.
• Management of the overall administrative process for work to be evaluated, handled and completed by the team, and ensuring correct invoicing.

We would need you to be or have the following:

• 2+ years of paralegal or admin experience.
• Experience engaging with managing customers, ideally in a professional setting.
• Proficiency in using various software applications, including Microsoft Word and Excel.
• Adept at GSuite, particularly Google Docs and Sheets.
• Adept at CRM tools.

Be a part of the Smartsourcing crew 😄!

Smartsourcing was born with the purpose of changing people’s lives. Our goal is not only to make sure businesses grow and succeed but also, that you love where you work and thrive. We recruit, train, and support you and provide great benefits. We take pride in the fact we are an award-winning organisation, hailed as one of the best employers and workplaces in Asia as seen on Great Place to Work and HR Asia.

Here’s why we think you’d love working at Smartsourcing…

At Smartsourcing, we’re all about fostering a positive work environment for you. We’re always looking for folks who are unafraid to be their absolute authentic selves because we value diversity and inclusion.

We’re proud to be a certified Great Place to Work. We believe that we can expect the best out of you only when you're happy with where you work and what you do. This is why It is so vital for us that you have a healthy work-life balance.

Some of our company perks include:

• 💰 Above-industry salary package
• 🌞 Day Shift
• 😊 Fixed weekends off
• 👩‍⚕️ HMO coverage for you and your dependent/s from day one
• 😋 Free lunch every day
• ☕ Free coffee every day (latte, americano, or cappuccino) made by our in-house barista
• ⛹️ Sports wellness clubs including free-diving
• 🏋️ Subsidized gym membership at Anytime Fitness
• ✈️ Travel opportunities to Australia
• 🙌 Exclusive discounts in selected restaurants and merchants
• And so much more!