Part-Time Customer Service Agent for Skincare Company

MRF: F592

🎯 Is This YOU? Then We Want to Meet You!

• You’ve got customer service experience 


• You are a people person and you are a great communicator


• You’re friendly, adaptable and a fast learner.


• Always up for a new challenge and you are handling it with a can-do attitude.


• A team player who’s not afraid to speak up, pitch in, and get things done.


• Thrive in fast-paced environments and adapt to changes like a pro.

If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad!

🌟 Who We Are: LTVplus – Your Global Remote Team
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

📋 When you join LTVplus Your Mission will be to:

• Handle customer inquiries across email, chat, and social media like a pro.


• Be the voice of the brand, providing personalized and top-notch support.


• Collaborate with our awesome team to boost customer satisfaction and share insights.


• Use various tools and platforms to troubleshoot and resolve customer issues efficiently.


• Adapt to different client needs – because every day is a new adventure!

🖥️ Tech Checklist – Gotta Have It!

• A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.


• Some experience with customer support software (e.g., Gorgias, Zendesk, LiveChat, Shopify) would be awesome!


• A quiet, cozy workspace to handle calls and chats like a pro.


• 8gb RAM and Core i3 above or equivalent processor (required)


• Stable internet connection - 15 +mbps

Important upon sending your application, please accomplish this personality test:

Please complete the BWD assessment.

This assessment helps us understand the talents and abilities of our team and potential candidates, aiding in team decisions and personal development. If you are a job candidate, you will receive a Job Strengths Report to help with your career decisions.

The assessment takes about 25 minutes and must be done on a laptop or desktop computer. Please answer honestly and avoid interruptions.

To begin, click on this link: Start BWD Assessment

IMPORTANT: Please send me your BWD PDF file copy upon completion. For technical support, contact Support@BestWorkDATA.com.

Feel free to reach out if you have any questions.
Please send your BWD test results to talent.acquisition@ltvplus.com

Requirements

• At least 2 years of experience. 


• Software/platforms required: Freshdesk, Tidio, Aircall


• Excellent communication skills


• Excellent customer service


• Can work with minimal supervision


• has a good work etiquette and no reliability issues

Responsibilities

• To provide excellent customer service through email, chat, and calls.

Nice to have

• Software/platforms required: Freshdesk, Tidio, Aircall

Working conditions

• 9a-9p EST, Mon-Fri


• Please remember that the training duration is 8 hours.


• Must have own devices (primary and secondary)


• 8GB RAM and Core i3 above or equivalent processor (required)


• Stable internet connection - 35 +mbps


• Hardware and power – with backups in case of outages


• Time-tracking tool is required to be installed