Position Summary:
As a Patient Support Specialist you will be responsible for the success of each and every prescription as it moves through our system, from the original prescription to refill. You’ll be an expert at helping our patients (customers) navigate their patient portal, explaining their insurance coverage, and assisting them in getting their medication delivered in a prompt manner.
Role and Responsibilities:
- Handle redundant tasks;
- Resolving inbound patient requests over phone, text, and email by reviewing their order details to provide accurate and detailed information
- Reaching out to patients to resolve issues preventing their order from processing
- Partnering with internal and external operational teams to make prescriptions successful
- Assisting patients with and providing best practices to support their success on Phil's platform
- Understand complex systems simply and you frequently find creative solutions
- Understand technology and software applications
- Can explain difficult and nuanced concepts with simplicity and ease verbally and in writing
- Able to demonstrate your ability to disarm others in difficult situations
- Must be incredible teammate and you build up others
Qualifications:
- Passion for helping people
- 1+ year of experience in customer service over phones, email, or live chat
- Healthcare experience is NOT required, but is a plus
- Start up experience is a plus!
- Must be ready for a fast-paced and frequently changing environment