[PIPELINE] Customer Service Representative

Great People make Schneider Electric a great company. 

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

The Role: Customer Service Representative – NAM Support (Non-Technical)

The Customer Service Representative (CSR) will be responsible for ensuring a high level of Customer Satisfaction. The role will provide customers with post-sales support for Schneider-Electric’s core product line and advise potential and existing customers on product selection. This will require an understanding of system availability concepts and for Schneider-Electric’s solutions for providing uptime. CSR’s are required to interpret policies and make business decisions under pressure, based on customer and company needs to meet deadlines with minimal supervision. Opportunity for growth and advancement that is limited only by drive, desire, competitive spirit, and aptitude for learning. 

What will you do?

• Provides post-sales support via the phone/chat/e-mail. 
• Coordinate with other team/support to ensure that every interaction creates the optimal customer experience. 
• Assists potential customer with product selection and configuration. 
• Identifies and routes large opportunities to sales teams for follow up and closure.

Who would be successful?

• Candidate must possess at least a Bachelor's/College Degree, any field.
• At least 6 month(s) of working experience in the related field is required for this position.
• Candidates must be motivated team players that also have the ability to work well individually with minimal supervision
• Ability to multi-task, prioritize and operate efficiently in a fast-paced environment is a must
• Applicants must be open to working on the night shift
• Applicants must be willing to work in Rosario, Cavite.

What’s in it for me?

• Global family leave
• Comprehensive medical coverage for employee and dependents
• Worldwide Employee Stock Ownership
• Flexible work arrangement and more!

Why us?

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient, and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. 

€25.7bn global revenue

137 000+ employees in 100+ countries

45% of revenue from IoT

5% of revenue devoted for R&D

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