Practice Lead - Resource Management

About Datacom

With over 6,200 people, and centre’s of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and the Philippines, Datacom has experienced expediential growth. Through all this, Datacom has maintained high levels of profitability with a track record of delivering innovative, cost effective digital and technology solutions, all delivered by dynamic teams spread across various locations. Our people are the best in their fields – smart, passionate, and dedicated to providing exceptional IT services to our customers. This makes for a rewarding and fast-paced place to work.

Our purpose

Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Role Overview and Objectives

The Practice Lead – Resource Management is responsible for establishing and managing effective resource management practices and processes that increase productivity and utilisation. This role activates the day-to-day operations to ensure we maximise business performance and deliver on our talent commitment through proactive talent pool management.

Role Responsibilities

The Practice Lead – Resource Management is responsible for (but not limited to):

• Establish and manage best practice resource management methods and processes that are fit for purpose across all service lines within Managed Operations:

•          Single point of accountability to plan, manage and allocate resources (technical and functional personnel) across projects and services based on demand, skills, availability, and business priorities.

•          Collaborate with department managers to ensure appropriate resource sizing to deliver workloads within agreed timelines and quality standards.

•          Monitor resource utilisation, identify gaps or surpluses, and recommend adjustments to ensure resource efficiency.

•          People onboarding and career development/pathway enablement

•          Productivity review and planning.

• Continually improve process, toolset, and people capabilities to drive productivity and utilisation improvement
• Allocate the right people to the right role at the right time, Supporting service demand prioritisation and supply augmentation.
• Identifying and providing insight regarding workforce planning and skills, capability, and trends
• Use experience, knowledge, and relationships to ensure we maximise productivity and develop our talent through their on-the-job experiences
• Stakeholder & relationship Management - Responsible for managing key relationships within and across their account, sector, or domain talent pool
• Opportunity & Demand management - Ensuring seamless connectivity between pursuit teams and our available talent
• Talent pool management - Actively managing our available talent, understanding their capability, and proactively identifying opportunities or connections to support their deployment
• Resource optimisation - Highlighting capability across their group and the wider business to optimise performance
• Experience and proficiency in workforce management tools (Netsuite, OpenAir) and data and reporting tools (Excel and PowerBI) is crucial

Knowledge

• Resource management / workforce planning experience
• Experience and proficiency in workforce management tools (Netsuite, OpenAir) and data and reporting tools (Excel and PowerBI) is crucial.

Skills

• 5 years of experience in a relevant field, qualifications in computer science, technology, or a related discipline.
• 3-4 years; experience with resource management and/or supply & demand management within managed services or B2B environments
• Ability to understand the business and learn the unique skills, needs, desires and goals of our people
• Ability to find the right opportunities and connections to create diverse, inclusive, and high-performing teams.
• Able to optimize business performance by advocating solutions, providing insights, and managing expectations in pursuit of increasing utilization and employee engagement.
• Exceptional client service with a strong desire to build exceptional, high-performing teams
• Demonstrating personal leadership and having presence, vitality, and agility
• Strong communication (both written and oral) and interpersonal skills
• Demonstrates personal leadership and accountability
• A positive and enthusiastic attitude and strong personal integrity
• Ability to work in a dynamic, highly virtual environment

Our office is at BGC Taguig and we have hybrid work setup(Twice a week) and a flexible work schedule and we promote Work-Life balance, and an APAC focus means no graveyard shifts!

We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment.