Job Title: Recruitment Supervisor (US RPO)
Work Arrangement: Onsite
Location: BGC, Taguig
Employment Type: Full-time
Salary: Up to Php76,000
Work Shift: Night Shift (11 PM – 8 AM, may adjust based on US time zones)
Recruitment Process: Online Application Only
About the Role:
The Recruitment Supervisor (US RPO) will lead a team of associates supporting job seekers and employers in the hiring process. This role ensures team targets are met, coaches staff to achieve performance goals, and participates in day-to-day recruitment operations when needed. The ideal candidate is an experienced leader with strong operational skills, a US RPO background, and the ability to drive team performance in a fast-paced environment.
Key Responsibilities:
Team Leadership
● Lead, coach, and manage a team of associates.
● Set and monitor KPIs to ensure performance goals are achieved.
● Review team performance and provide feedback and guidance.
● Manage schedules and allocate resources effectively.
Operations & Process Management
● Oversee daily operations related to job seeker and employer engagement.
● Track team metrics, identify process gaps, and propose scalable solutions.
● Provide escalation support for complex or sensitive issues.
● Step in to drive recruitment efforts as needed to meet hiring goals.
Job Seeker & Employer Engagement
● Guide the team in reviewing candidate profiles and matching them to suitable opportunities.
● Support candidate readiness through resume reviews and coaching.
● Coordinate high-volume interview scheduling and candidate pipelines.
● Build and maintain strong relationships with employers and job seekers.
Required Qualifications:
● Minimum of 3 years’ experience in contact center or recruitment operations, with at least 1 year in a team lead or supervisory role.
● Strong leadership, coaching, and team management skills.
● Proven ability to manage workflows, priorities, and schedules.
● Excellent spoken and written English communication skills.
● Ability to work US night shift hours.
● Proficient in using multiple tools and systems to manage recruitment processes.
● Comfortable making multiple outbound calls for job coordination purposes.
Preferred Qualifications:
● Experience in US-based RPO or high-volume recruitment.
● Familiarity with recruitment CRM or ATS tools.
● Experience in scaling teams or contributing to startup operations.
● Passion for coaching and enabling career growth.
● Strong background in customer support or sales with proven KPI achievement.
● Experience managing high-performing teams (10+ members) in fast-paced environments.
● Ability to influence outcomes through sales, persuasion, and problem-solving mindset.