DescriptionThis is a fantastic opportunity for an experienced Sales Assistant to join a rapidly growing company with the goal of becoming Australia's top choice for anyone seeking any type of boat. With their current team and systems, they are well on their way to achieving this in no time.
Company Profile:
Founded in 2008, our client has since become one of the leading charter agencies in Australia and is one of the few charter boat agencies that works with and has access to boats throughout Australia as well as contacts in Europe and the US for those wanting boat hire abroad.
Their client list ranges from international celebrities and VIPs to large corporates, small businesses, and individuals looking to plan a party. Their doors are open to anyone that needs a boat no matter how big or small the cruise may be.
Overall purpose and responsibilities of the role:
The Sales Assistant provides essential support to the Sales Team by managing all after-sales activities, ensuring a smooth customer experience, accurate changes on the bookings and efficient follow-up on transactions.
Duties and Responsibilities:
Preparing quotes for review
- Working with the salesperson and making changes to existing quotes or adding extras to people cruise bookings. The quotes will be drafted and reviewed by the salesperson for sending.
Making changes to bookings
- Changing pick up and drop off locations, liaising with boat operators on changes to menus, changes to numbers, changes to start times, logistics etc. Communication the changes back to the salesperson and the customer.
Organizing Appointments
- Making times to inspect various boats. Liaising with the boat owner, the salesperson and the customers to co-ordinate vessel inspections before confirming bookings.
Dealing with some payments and refunds
- Taking payments for security deposits, refunding them after the cruise, chasing up final payments from customer.
Organizing Catering and cruise add-ons
- When required ordering 3rd party catering, or other add-ons, drinks, balloons, cakes etc.
Following up emails
- Assist in following up emails for the sales reps when waiting on answers to things.
Tidying up data and lists for sales campaigns etc.
- Getting target lists ready and making sure details are up to date ready for salespeople to run campaigns and do out bounding.
Post Charter follow ups
- Liaise with customers after the charter to make sure everything was OK and get feedback on the event.
Complete pre and post charter check lists
- Ensure all steps are complete prior to charters taking place (e.g. T&Cs signed, final payment received, Security deposit received, final numbers confirmed, etc.)
Requirements - 2-3 years prior experience in sales support, customer service, or administrative roles, must be from hospitality or travel industries.
- Experience in the booking process and preparing quotes is advantageous.
- Strong verbal and written communication skills for interacting with customers, boat operators, and internal sales team.
- Ability to liaise effectively with internal and external stakeholders to coordinate bookings, changes, and appointments.
- Ensuring accuracy when updating bookings, handling payments, and maintaining customer information.
- Familiarity with any sales management software or booking systems (for preparing quotes, tracking payments, etc.); Experience in HubSpot will be beneficial.
- Excellent customer service skills with a focus on maintaining positive relationships and providing timely follow-ups.
- Strong organizational and time management skills to handle multiple bookings, changes, and follow-ups simultaneously.
- Strong understanding of the sales process and the ability to identify opportunities for upselling or cross-selling during interactions with customers.
- Skilled in finding compromise solutions that work for both the customer and the business when addressing changes or concerns.
Job type: Permanent
Emp type: Full time / Direct hire
Schedule: Hybrid: 2 days remote and 3 days onsite work; Monday to Friday, 9:00am to 6:00pm Australian Time (7am to 4pm Philippine Time)
Location: Ayala, Makati City
Industry: Hospitality & Travel
Expertise: Sales Assistance, Sales Administrative, Customer-centric