Senior Business Intelligence Analyst

Why ClearSource?
ClearSource is passionate about our Core Values!

• Customer First – We share an intense passion for creating an exceptional customer experience.
• Personal Accountability – Commit to do the right thing and do it.
• Humble Courage – Be brave enough to seek, deliver, and accept feedback.
• Hungry – Do your best every day to make great things happen.
• Happy & Healthy – Choose well, live well.

Do these values resonate with you?
Do you strive to provide an exceptional, authentic customer experience every day?

If the answer is yes, then ClearSource is looking for you to join our team as a Senior Business Intelligence Analyst. You should be responsible for performance improvement and achieving the company’s goal. Creating and maintaining automated Reports using QuickSight.

Enjoy these outstanding perks and benefits: 

• Competitive salary
• Medical and dental Insurance (with free dependents)
• Group life insurance
• Paid time off (PTO)
• Outstanding career growth
• Passionate, energetic & innovative work culture
• Friendly, team-driven environment
• Skills and leadership development

What you will do as a Senior Business Intelligence Analyst

• Ensure the accuracy and integrity of data with comprehensive policies and processes.
• Examine, interpret, and report results of analytical initiatives to stakeholders in leadership, technology, and operations teams.
• Dashboards and performance metrics support key business decisions.
• Adherence to reporting deadlines.
• Communicating regularly with clients/end users about progress on projects and potential issues that may arise during work.
• Conducting research using data from internal and external sources to identify trends and opportunities.
• Recommending changes to existing business processes based on findings to improve efficiency.
• Conduct analysis of findings and offer action-driven recommendations and insights to executive leaders and managers based on results.
• Collaborating with other members of the team to develop business intelligence solutions that meet organizational goals.
• Establish, maintain communication, and provide support with expertise with Operations and/or team members; understand needs, resolve issues, and meet expectations.
• Coordinating with IT staff and another department to ensure that systems are functioning properly to support the business intelligence solution. This will also include other issues concerning data.
• Implement strict quality control to avoid reports redundancy with departments’ standards in building, developing, and maintaining data models, reporting systems, data automation systems, dashboards, and performance metrics support that support key business decisions.
• Responds timely and accurately to emails.
• Increase agent efficiency and productivity through the Freshdesk ticketing tool.
• Managing tickets and ensuring meeting the agreed SLA.
• Ensuring that there is no ticket that went overdue.
• Every ticket will be resolved
• Reports Development through QuickSight Business Intelligence tool.
• Upload raw data for the Business Intelligence tool in a timely manner.
• Using warehouse data to generate reports to support business decision-making and business performance monitoring.
• Maintaining data analytics platforms.
• Conducting troubleshooting on BI models.
• Performing quality assurance checks on reports.
• Generating and delivering quality reports to internal and external customers.
• Upskilling or acquiring new and relevant competencies.
• Digital upskilling – New Software, Digital marketing, and programming skills.

What ClearSource Needs from You

• Bachelor's Degree in Computer Science, IT, Statistics, or any computer-related courses
• 2 - 3 years experience in using BI and data visualization tools such as AWS QuickSight, PowerBI, Tableau and Domo
• Understands Data Modeling and Data Schemas
• Understands database operations and optimization such as MS SQL server, PostgreSQL and OracleDB)
• Able to effectively curate data for analysis and insights
• Has strong analytical skills to perform descriptive, diagnostic, predictive and prescriptive analytics
• Able to translate data and analysis into actionable insights and measurable results to drive company performance
• Able to draft clear and structured process documents