Spanish Bilingual CSR (US Healthcare)

Join Our Team! We're Hiring Healthcare/Patient Service CSR (Spanish Bilingual) with Diverse Expertise!

As the Healthcare/Patient Service CSR, you will provide exceptional support to patients and healthcare providers, assisting with inquiries, appointment scheduling, insurance verification, and billing questions.

Core Responsibilities:

• Assist Spanish-speaking patients with inquiries and appointments
• Answer inbound calls and respond to patient queries in a professional and compassionate manner
• Manage the intake of members or the admission/discharge information post notification
• Handle resolution/inquiries from members and/or providers
• Provide and handle eligibility, benefits of coverage, claims, and prior authorization
• Provide bilingual support and assistance to patients throughout their healthcare journey
• Schedule and reschedule appointments accurately
• Follow up with patients regarding payment and insurance matters
• Maintain patient records and confidentiality

• Fluent in both Spanish and English (verbal and written)
• At least 2 years in a high-intensity, fast-paced environment as a Spanish Bilingual Patient Service Representative.
• Heavy calls (inbound and outbound) experience
• Proficiency certificate in Spanish
• Has experience in scheduling appointments
• Experience in Radiology practice is a MUST
• Proven work experience as a Patient Service Representative or similar role
• Knowledge of medical terminology, procedures, and insurance processes
• Excellent communication and interpersonal skills
• Strong problem-solving and customer service skills
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment
• Familiarity with electronic medical records (EMR) systems
• Amenable to work in a graveyard shift (at any US time zone)

• Permanent Work From Home
• Weekly Paychecks
• Fixed Weekends Off
• HMO Reimbursement on your 90th day
• Thriving Company Culture with Complete Autonomy
• Exclusive Specialized Training Programs
• Unlock Your Potential with a Highly Competitive Salary

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Who are we?

BizForce is one of the fastest-growing global outsourcing companies in the world, founded in the US in Tucson, Arizona and is now operational in PH!

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.

MedCore Solutions (MCS) is a single source solution for Healthcare administration under Bizforce. MCS is an industry leader for medical billing, credentialing, scribing, insurance verification, compliance, and virtual staffing.

We offer an expansive suite of administrative products and trainings to keep your practice and its employees safe and up to date with compliance and to avoid fines and litigation. Our online compliance center is quick and easy to use and provides you with an extensive library of training courses, covering OSHA, HIPAA, Human Resources, Health Plan Management, Patient Safety and Regulations, Infection Control, and much more.

Why work for Bizforce? 

Bizforce is a global remote workforce solutions company currently partnering with some of the largest Architectural and Engineering firms in the world. If you are looking to advance your career and improve your skills with an industry leader, we encourage you to apply today! Bizforce was founded with one goal – to deliver dependable high-quality skilled labor and business processes to US-based companies at affordable prices. Bizforce has grown rapidly and allows the best talent in PH to work remotely from home with the latest technology and resources. BizForce is proud to partner with PH to deliver qualified, professional workers, giving our Architects and Engineers the ability to have an unbeatable career and work from home.