Technical Specialist

Join the IT Innovators: Shape the Future of Tech Solutions!

Are you passionate about technology and enjoy helping others? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you to join our client’s dynamic team. This isn't your typical role—it's an opportunity to join a global team without leaving your home turf, granting you access to perks and possibilities like no other. As a Business Intelligence Analyst, you will troubleshoot and resolve support tickets for assigned customers, ensuring timely and effective solutions. You will engage with customers to support the technical aspects of advanced professional service solutions, particularly focusing on analytics and integrations.

Customer Happiness

• Gather requirements from customers through meetings and documentation.
  
• Build technical solutions.
  
• Meet with customers to review solutions and ensure all requirements are met.
  
• Troubleshoot and resolve support tickets for assigned customers.
  
• Engage with customers to support technical aspects of advanced professional service solutions across analytics and integrations.
  
• Record activities and interactions according to Professional Services process requirements.
  

• Provide assistance to the Development Team on various projects and act as a liaison between teams while representing the customer perspective.
  
• Test the product or specific features and functionality, when requested.
  

• Ensure customers have a positive experience to increase the potential for renewal.
  
• Seek ongoing growth opportunities with customers during development activities.
  
• Develop POCs as assigned to enable customer growth and expansion.
  

• Provide suggestions for improving processes, procedures, checklists, and other documentation.
  
• Execute special projects as assigned.
  
• Contribute to a culture of team building and continuous improvement.
  
• Attend regular meetings and other meetings as requested.
  

Requirements

Code Your Success: The Skills You Need

Education

• A BA/BS degree (or equivalent) is not required but is a plus.
  

• Proven customer support experience (or other relevant experience).
  
• Demonstrated ability to communicate (verbal, written, and listening), teach, and present concepts with excellence.
  
• Aptitude for problem-solving.
  
• Proficiency in using (or the ability to quickly learn) software programs.
  
• Experience with scripting, web design, SQL, or BI tools.
  

• High level of proficiency in spoken and written English
  
• Strong business intelligence skills, including dashboarding, data modeling, and scripting languages
  
• Capable project manager, consistently achieving project milestones.
  
• Ability to translate complex technical concepts into simple and elegant solutions, and articulate these solutions clearly and concisely to others.
  
• Analytical thinker with the ability to absorb and analyze technical information.
  
• Persistent, recognizing opportunities where others may not.
  
• Self-motivated.
  
• Empathetic and creative in finding ways to exceed expectations and delight others.
  
• Quick and accurate worker.
  
• Enthusiastic, optimistic, and able to turn challenges into opportunities.
  
• Detail-oriented, with strong follow-through on processes and steps to completion.
  
• Effective team player and independent worker.
  
• Comfortable with interruptions from customer calls or conversations with teammates.
  
• Clear and concise in asking questions to uncover the root of issues and solving problems effectively.
  
• Skilled in handling upset customers, maintaining composure, and turning events into relationship-building experiences.
  
• Strong on-the-spot problem-solver, humble enough to admit when unsure and find answers.
  
• Comfortable using technology.
  

• Patient, kind, and honest with others, regardless of the situation.
  
• Follows through on promises.
  
• Believes in the intrinsic worth and dignity of all people, aiming for genuine relationships and seeking reconciliation when relational breakdowns occur.
  
• Uses words to build others up, not tear them down.
  

• Values clear communication and does not expect others to read minds.
  
• Believes in the importance of interdependence and that success is achieved through collective contributions.
  
• Invests in the overall team's success, recognizing that individual wins are tied to the team’s success.
  

• Thrives in a fast-paced environment and adapts easily to new methods.
  
• Eager learner, willing to try new things, and learn from mistakes to avoid repeating them.
  

• Loves efficiency and seeks ways to improve upon the status quo.
  
• Understands the value of measuring outcomes and making data-driven decisions.
  

Benefits

Perks That Compute

• Day 1 HMO coverage
  
• Competitive Package
  
• Permanent WFH set-up
  
• Prime office location
  
• Day shift schedule
  
• Unlimited opportunities for employee referral incentives across the organization
  
• Standard government and Emapta benefits
  
• Total of 20 annual leaves to be used on your own discretion
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Upskilling through Emapta Academy
  
• Career growth opportunities
  
• Diverse and supportive work environment
  

Meet Your Future Tech Titans

Our client is dedicated to simplifying inspections and maximizing compliance through their intuitive low code/no code platform. This innovative solution handles administrative tasks, allowing customers to focus on safeguarding their people, protecting their assets, and delivering exceptional quality. Our client continually strives to exceed the status quo by optimizing resources and expertise to provide an unparalleled customer experience. To further enhance their offerings, they have integrated Device Magic and SiteDocs, creating a more robust suite of solutions aimed at improving workforce well-being, extending asset longevity, ensuring project success, and fostering sustainable business growth. Since 2008, thousands of companies have trusted our client as their go-to partner for field operations. Joining the team means being part of a mission-driven company committed to making a real difference in the field operations landscape.

Who are we? 

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment. 

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us. 

#EmaptaExperience