Technical Support Representative (Onsite, Bulacan)

The Technical Support Representative role encompasses overseeing and maintaining the client’s technology systems to ensure smooth operations. This includes troubleshooting and resolving tech-related issues while providing crucial support to digital operations, contributing to the client’s continued technological success in the industry.   

Responsibilities:  

• Managing and maintaining the client’s technology systems. 
• iPhone and iPad (IOS) configuration and troubleshooting. 
• Preventive maintenance of networking equipment such as Cisco and Meraki.  
• Providing support for onsite and remote operations. 
• Ensuring data security and privacy. 
• Collaborating with the team to optimize tech solutions. 
• Developing efficient helpdesk processes. 
• Serving as an escalation point for complex technical issues. 
• Staying updated on emerging technologies and industry trends. 
• Maintaining a comprehensive understanding of the clients' IT infrastructure. 
• Monitoring and analyzing helpdesk metrics and generating reports. 
• Preventive maintenance of computer hardware and software. 
• Documentation and implementation of technology projects. 

Desirable Skills and Experience:

Must-haves:  

• Must be based in Bulacan.
• Excellent written and spoken English communication skills.  
• At least 1-2 years of IT work experience with computer technology in a business environment. 
• Experience in IT-related disciplines, such as, but not limited to:
  • LAN and WAN set-up and troubleshooting
  • IOS and Windows configuration and troubleshooting
  • Network printer set-up and troubleshooting
  • MS Teams administration and management
  • Experience in Jira and Zendesk ticketing system
  • Experience in Network Security
  • Microsoft technologies: MS Office 365, Windows Server 2012 or later and Windows 8 or later.
• Experience in remote access and support via AnyDesk.
• Knowledgeable of data privacy practices and laws as they relate to technology issues 

Nice to haves:  

• Bachelor’s degree in BS IT, BS Comp Sci, BS Computer Engineering or equivalent.
• Familiar with network engineering equipment such as Cisco or Meraki.
• Has Cisco certification.
• Knowledgeable with Zoom and HubSpot configuration and administration.
• Experience in virtualization technologies to apply to hardware, software, memory, data and network.

Perks and Benefits: 

• 13th Month pay  
• Morning Shift + Weekends Off  
• Paid time off (PTO) for Sick Leave, Vacation Leave, Emergency Leave
• Maternity or Paternity leave  
• HMO + one free dependent upon regularization  
• Life insurance upon regularization  
• MediCash for personal and dependents use  
• Rice, clothing, laundry, and meal allowance 
• Achievement Allowances  
• Birthday Treats  
• Company Events and Treats  
• Online trainings/Webinars  
• Career advancement and promotion opportunities 

Job Type: 

• Work on-site
• Full-time  
• Mid-Level   

 Schedule: 

• Day shift 
• Monday to Friday  

Salary: 

• Ranges from PHP 18,000 to 20,000

About Kwanii: 

Kwanii is a BPO company with operations in Australia and the Philippines. With a strong commitment to excellence, we aim to provide outstanding outsourcing solutions for businesses of all sizes. The company values transparency and honesty, ensuring that clients receive reliable services. Kwanii also prides itself on its proactiveness and adaptability, staying ahead of industry trends and adjusting strategies to meet the evolving needs of clients. Whether it's customer support, data entry, back-office processes, or other outsourcing requirements, Kwanii is dedicated to delivering high-quality solutions that drive both efficiency and growth.